Operations Clerk I (Fraud) at COMMUNITY TRUST BANK INC in Pikeville, Kentucky

Job Description:

JOB RESPONSIBILITIES

• Answer questions and resolve disputes for customers by listening to problems, collecting data, securing answers, and thoroughly investigating disputes.


• Apply investigative techniques, validate factual information, and prepare clear and concise reports of fraud/loss events.


• Conduct thorough and comprehensive investigations in required timeframes.


• Represent the Bank in a courteous and professional manner.


• Establish and maintain effective working relationships with branch employees.


• Conduct fraud or other investigations as assigned.


• Maintain comprehensive files for each investigation.


• Keep supervisor informed of activities and significant problems.


• Ensure all actions performed are in compliance with government regulations and organizational policies and procedures.

SKILLS/KNOWLEDGE AND ABILITIES/EXPERIENCE

• Minimum of 1 year bank operations experience


• Excellent written and verbal communication skills                                                         


• Proficiency in Word and Excel                                                 


• Excellent customer service skills                                                          


• Ability to conduct research projects with minimal supervision/guidance             


• General knowledge of investigative, audit, and research techniques and procedures


• Analytical and organizational skills with a detail oriented approach


• Ability to work under pressure with strict time constraints                     

WORKING CONDITIONS

• Normal office conditions


• Requires alertness, thoroughness, efficiency, and regular use of telephone to communicate with co-workers


• Some overtime may be required


• Some travel may be required

The above statements are intended to describe the general nature and level of work to be performed by personnel assigned to this job.  This information is not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel assigned to this position.