Key Account Manager at Dura-Line LLC in Knoxville, Tennessee

Job Description:

At Dura-Line, an Orbia business, we create solutions that better connect people and information across the globe. We are the leading manufacturer and distributor of telecommunications conduit, cable-in-conduit and other high-density polyethylene (HDPE) and connectivity infrastructure solutions that serve telecommunications, transportation and network electrical markets.

Dura-Line is committed to Advancing the World together! Our innovative & globally lead company is seeking a self-driven Key Account Manager that can work remotely in the US to support our Sales Director and our clients. If you enjoy working with clients, are resourceful, enjoy staying busy, and multitasking then this job is for you!

In this EXCITING role, you will be responsible for maintaining productive customer relationships by coordinating all support aspects of services rendered such as pricing, problem solving, technical inquiries and reporting. The KAM will be expected to keep abreast of new developments in the industry to ensure the company and the customers are aligned to new technical and commercial developments.

Your contribution is crucial and we will invest in your abilities as you will work to grow a mix of existing accounts as well as to develop new accounts and opportunities through building and sustaining positive relationships founded on trust with internal and external customers, and ensures customer satisfaction and loyalty. As a Key Account Manager, you will develop pricing and account strategies to maintain and grow revenue and profitability for Dura-Line.

Communication and teamwork are vital to this role! You will need to interact and communicate effectively with customers, team members and internal resources to resolve matters in a timely and satisfactory manner. Provides status reports and performance reports to measure customer progress and satisfaction. As well, maintain complete understanding of the customer organization, needs and expectations and proactively identifies problems and swiftly implements the appropriate solution.

What else are we looking for?

• At least 2-3+ years of account/program management experience in datacom and telecommunications markets.
• Bachelor's Degree or equivalent experience.
• Advanced computer skills (Word, Excel and PowerPoint) and customer relationship management systems (CRM).
• Domestic travel up to 40%.
• Experience in managing B2B customers and understanding their unique needs.
• Able to interpret technical information and translate into common terminology.
• Able to prioritize, delegate tasks to appropriate staff, and perform required follow up.
• Excellent verbal and written communication and presentation skills.

Teamwork Is Key! We truly believe that no one person is an island nor a lone wolf. We are looking for someone to help foster a team-oriented, dynamic environment and be able to recommend and implement process improvements, while also being able to work independently, prioritize workload, and handle multiple tasks simultaneously. We are a highly collaborative team that will support and inspire you to be and do your best. We will rely on your industry, technical experience and ability to prioritize, meet deadlines and excel in a fast paced and dynamic work environment.

Why work at Dura-Line?

• 401k with 6% company match (company will automatically contribute an extra 3% of your plan-eligible pay to your 401k).
• Multi-tier benefits (Medical, Dental, Vision) that you can tailor for yourself and dependents which includes Employer paid Short-Term Disability, Long-Term Disability, & Life Insurance
• Wellness Employee Assistance Program (EAP), paid parental leave, Fitness & Weight-loss Reimbursement
• Additional benefits include tuition reimbursement, 11 paid company holidays, paid time off/vacation time, career development opportunities, and many other benefits in a collaborative culture that focuses on work & life balance, innovation, & teamwork. Benefits start at day one!
  

JOIN THE TEAM:Discover how Dura-Line creates what connects us. Every day, in the little ways and the big ones, our lives depend on clear, consistent, reliable communication. Check out our products, history, and testimonials and apply today at www.Dura-Line.com.

Dura-Line is an Equal Opportunity Employer and participates in the federal E-Verify program to verify the work eligibility of all new hires.

As a TL 9000 and ISO 9001 rated manufacturer, Dura-Line takes pride in our state-of-the-art quality products and is recognized as a key partner with all of the major telecommunications companies worldwide.

Orbia Dura-Line has 1,700 employees and 17 manufacturing facilities across the U.S., Canada, India, Oman and Europe, serving over 50 countries through a global sales and distribution network.

All employees are subject to pre-employment Background Check and employment is contingent upon successful clearance results. Dura-Line is proud to be an equal opportunity employer, encouraging diversity in the workplace. If you require assistance or a reasonable accommodation, please contact Human Resources. All qualified applicants will receive consideration for employment without discrimination on any characteristic protected by law.