Posted in General Business 30+ days ago.
Type: Full-Time
Requisition ID: 59882 Title: Loaner Customer Service Administrator I Division: Arthrex, Inc. (US01) Location: Fort Myers, FL
Arthrex Inc. is hiring a Loaner and Returns Customer Service Administrator I to work at our Fort Myers, Florida location. This individual will provide comprehensive customer service in a fast-paced, deadline-oriented area, handling requests for loaners. Join our talented team at a global medical device company focused on Helping Surgeons Treat Their Patients Better™.
If hired for this position, you will be eligible for a $2,000.00 sign-on bonus (minus appropriate tax withholdings). You will be paid the $2,000.00 during your first pay period. .
Essential Duties and Responsibilities:
Education and Experience:
Skills:
Knowledge and Skill Requirements/Specialized Courses and/or Training:
Develop and master general knowledge of industry practices, products sold or loaned by the company, customer service skills, and quality standards. Develop and master a complete knowledge of Loaner Customer Service procedures and best practices . Become knowledgeable of SAP and enhanced navigational skills within SAP.Develop a knowledge of One Note to keep accurate notes of instructions for department procedures .
Machine, Tools, and/or Equipment Skills:
PCs, database statistical programs. Proficient in Microsoft Suite (Word, Excel, Outlook) and QAD.
SAP background is a bonus.
Reasoning Ability:
Develop the ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to apply and follow standard operating procedures to meet department objectives.
Mathematical Skills
Ability to comprehend and apply mathematical principles to the degree required to perform the job based upon job requirements.
Language and Communication Skills:
Ability to comprehend and to apply language skills to the degree required to perform the job based upon the job requirements listed above. Ability to verbally communicate ideas and issues effectively to other team members and management. Ability to write and record data and information as required by procedures. Ability to transact in computer software. Ability to articulate clearly and effectively with external and internal customers.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit; use hands and fingers, to handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 20 pounds.
Arthrex 2024 Benefits
All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
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