Housekeeping Manager at Sonesta Hotels International Corporation in Houston, Texas

Job Description:

Job Description Summary

The Housekeeping Manager works within the department to supervise the housekeeping and laundry operation to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel and company business objectives. In addition to keeping the entire hotel clean, the Housekeeping Manager is responsible for maintaining a neat and organized housekeeping and laundry area and is responsible for the security of the hotel linen and supplies inventory. The Housekeeping Manager's focus on guest and associate satisfaction, expense control and product quality and will lead to their contribution to the overall goals of the hotel.

Job Description

Special Qualifications, Education or Licenses:

• High school diploma or equivalent vocational training certificate.


• 3-5 years experience in a similar position in an upscale Hotel.


• Ability to communicate in English both verbally and in writing.


• Compute basic arithmetic to include percentages.


• Knowledge in a second language, is preferred


• Previous guest relations training and experience.

Essential Elements:

• Knowledge of proper cleaning techniques and chemical handling, requirements and use of equipment.


• Exert physical effort in transporting up to 200 pounds to and from work area. Reach overhead an entire arm's length.


• Ability to stand and walk continuously.


• Ability to bend, squat, kneel, and reach.


• Ability to lift and move up to 50 pounds.


• Ability to hear guest voices through a closed door.


• Ability to work with chemicals (i.e., cleaners, disinfectants) and with prolonged exposure to water.


• Ability to move freely within work area.

• Perform job functions with attention to detail, speed and accuracy.


• Prioritize, organize and follow up.


• Follow directions thoroughly.


• Understand guests' needs.


• Uphold and exemplify Sonesta Service Excellence®.


• Work cohesively with co-workers as part of a team.


• Work with minimal supervision.


• Maintain confidentiality of guest and associate's information and pertinent hotel data.


• Ascertain departmental training needs and provide such training.


• Direct development and performance of staff; follow up with corrections when needed.


• Work well under pressure of organizing and attaining production schedules and timelines.


• Give credit and highlight others' success.

• Prepare and administer timely Performance Evaluations according to hotel standards.


• Ability to comprehend P & L, budget reports, and write commentary.


• Maintain complete knowledge of and comply with all departmental, divisional, and hotel policies, procedures, and manuals.


• Maintain complete knowledge of correct maintenance and use of equipment.


• Leads/Participates in Rooms Preventive Maintenance Program.

• Anticipate guests' needs and respond promptly to guests' requests.


• Maintain positive guest relations at all times.


• Resolve guest complaints, ensuring guest satisfaction.


• Be familiar with all Hotel services/features and local attractions/activities to respond to guest inquiries accurately.


• Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.


• Review the daily activities, such as House count , Forecasted covers for each outlet, Catering activity, Purchases, Meetings, Appointments, VIPs/special guests.


• Ensure that staff reports to work as scheduled. Document any late or absent associates.


• Coordinate breaks for staff.


• Inspect grooming and attire of staff; rectify any deficiencies.


• Monitor staff performance and ensure all procedures are completed according to department standards; rectify deficiencies with respective personnel.


• Complete work orders for maintenance repairs and submit to Engineering. Contact Engineering directly for urgent repairs.


• Foster and promote a cooperative working climate, maximizing productivity and associate morale.


• Provide feedback to staff on their performance; handle disciplinary problems and counsel associates according to Hotel standards.


• Interview and hire new personnel according to Hotel policies and standards.


• Prepare daily/weekly payroll reports.


• Document pertinent information in the logbook and follow up on items notated during other shifts.


• Input and access information is stored in the computer and/or point of sale system.


• Plan and conduct monthly departmental meetings and Daily Shift Meetings (DSM).


• Maintain complete knowledge at all times of the status of hotel room count, group arrival, VIPs, special events, and staff job responsibilities.


• Assign designated keys, radios, and beepers to assigned staff. Maintain an accurate record of this and ensure the security of the keys.


• Inspect guest rooms, guest corridors, elevator foyer area, vending area, and service area, including linen closet, staff restroom and storage area, and dry-cleaning and laundry areas.


• Inspect public areas/bathrooms, restaurants, spa, pool area, offices and service areas after being cleaned by respective personnel, using designated checklists. Directly contact respective personnel and relay any deficiencies to be corrected.


• Maintain the lost and found section within the housekeeping area.


• Enforce safety standards, including blood-borne pathogens training and immunizations, MSDS training, and proper lifting techniques.


• Stock all housekeeping areas with supplies.


• Contact outside services if necessary.


• Operate within budget guidelines.


• Coordinate special projects.


• Review all out-of-order rooms daily with respective departments to determine the most current status and re-confirm the estimated return date to inventory.


• Attend designated meetings.


• Maintain and follow OSHA regulations/MSDS.


• Responsible for overseeing the implementation of hotel-wide standards.


• Prepare weekly work schedules in accordance with staffing guidelines and labor forecasts. Adjust schedules throughout the week to meet the business demands.


• Train and enforce standards in accordance with Standards Manual.


• Any other duties reasonably assigned by the Director of Housekeeping.

Additional Job Information/Anticipated

Pay Range

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

• Medical, Dental and Vision Insurance


• Health Savings Account with Company Match


• 401(k) Retirement Plan with Company Match


• Paid Vacation and Sick Days


• Sonesta Hotel Discounts


• Educational Assistance


• Paid Parental Leave


• Company Paid Life Insurance


• Company Paid Short Term and Long Term Disability Insurance


• Various Employee Perks and Discounts

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.