Reporting Analyst, CPG Returns at Inmar Supply Chain Solutions, Inc. in Winston Salem, North Carolina

Job Description:

With minimal supervision of a manager, the Reporting Analyst ensures that the client receives valuable insights into their returns data and the reclamation processing program. The incumbent serves as an analytical resource and subject matter expert for the assigned client’s data, the reclamation process and potential improvements thereto, and problem/issue resolution. 

The Reporting Analyst manages incoming client master file data, validates receipt, processes transactions scans against master file data and business rules, creates reports and other deliverables, verifies information accuracy and uses established, secure technology connections to send information to the client.
This position is hybrid for candidates who live within 35 miles of Inmar’s corporate headquarters in Winston-Salem - up to 3 days a week in office. Remote candidates outside of the 35-mile radius will also be considered.

Primary Accountabilities:

• Process on cycle scanning activity, invoice activity and any contractually agreed upon client service




• Research data issues related to scanning, daily/weekly/monthly period closes, imports/exports, deliverables, enhancements, project-related events and global/benchmarking analytics

• Identify trends in client data to find issues and root causes




• Perform report creation for internal and external clients

• Work collaboratively with Technology Services to solve issues, discuss IT trends, where applicable, and assist in setting priorities as they relate to the client




• Interface with other departments to identify and troubleshoot client problems  




• Serve as analytical resource on new client implementations and projects




• Provide guidance to assigned client base on potential financial risks associated with recalled and or hazardous product 




• Administer and recommend changes for various processes to ensure escalation of operational efficiencies



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  Work cross functionally within Inmar to ensure accuracy of client billing

  
  

  • Coordinate with the account team to ensure client satisfaction

  
  

Required Qualifications:

• Associate Degree, Bachelor’s Degree preferred




• 2-3 years of related work experience involving business account services (preferably in  retail/manufacturer supply chain, transactional/data processing environments, B2B outsourcing providers, grocery/wholesale or reverse logistics) with at least 1 year doing analytical work; or any equivalent combination of training and experience necessary to complete the responsibilities of the position

• Intermediate level skill in MS Office Suite to include: Word, Excel and PowerPoint. Access, SQL




• Salesforce




• AS400 experience, a plus

• IT technical or financial background, a plus




• Ability to process accounts, document results and utilize delivery technologies

Individual Competencies:

• Communication: Giving and receiving messages and information in written, oral, and visual formats in a clear and concise way for a complete understanding of meaning and intent.




• Problem Solving: Gathers and analyzes information to generate and evaluate potential solutions to problems, issues and challenges while weighing the accuracy and relevance of the facts, data and information.




• Analytical & Critical Thinking: Ability to tackle a problem by using a logical, systematic, sequential approach.




• Curious: A desire to inquire and learn, to seek new knowledge and wisdom, and to listen to the contributions of others with a genuine interest to better self, the team, and the organization.



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  Vision & Strategy: Takes a long-term view and builds a shared vision with others while positioning the organization for future success by identifying new opportunities, formulating objectives and priorities, and implementing plans consistent with the long-term interest of the organization in a global environment.

  
  
  
  

  • Business Acumen: Understands and is aware of how to think about and successfully make the right business decisions through the utilization of industry-specific knowledge and skills and strategic thinking tools and skills

  
  

  • Effective Execution: Translates broad conceptual understanding of the company's strategy into a tactical plan of how it will happen including who will take on which tasks in what sequence, how long those tasks will take, how much the tasks cost, and how each task affects subsequent activities.

  
  
  
  

The physical demands described here are representative of those that must be met by an associate to successfully perform the major job responsibilities (essential functions) of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the major job responsibilities. This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.

While performing the duties of this job, the associate is: 

• Regularly required to use hands to finger, handle or feel objects, tools or controls, and reach with hands or arms.




• Regularly required to talk or hear and read instructions on a computer monitor and/or printed on paper.




• Occasionally required to stand, kneel or stoop, and lift and/or move up to ## pounds.




• Regularly required to view items at an extremely close range and must be able to adjust and readjust focus.

Occasionally: Job requires this activity up to 33% of the time

Frequently: Job requires this activity between 33% - 66% of the time

Regularly: Job requires this activity more than 66% of the time

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We are an Equal Opportunity Employer, including disability/vets.