TEMPORARY COMMUNITY SERVICES ASSISTANT - RIVERSIDE at County of Riverside in Riverside, California

Job Description:

ABOUT THE POSITION
The Housing and Workforce Solutions (HWS) Department is seeking to fill a Community Services Assistant to support the Community Action Partnership (CAP) Program located in Riverside.

The incumbent will be responsible for determining eligibility for utility and rental assistance through countywide programs, t rack and log appropriate information, p rovide basic information and educational materials of departmental and program services, and help the community, clients and/or the public to understand policies and procedures. The candidate will also be responsible for Outreach Events throughout Riverside County. A County vehicle will be provided.

The most competitive candidate will have Eligibility Case management experience and proven ability to work with partners and volunteers from a variety of socioeconomic backgrounds. As well asexperience in Customer Service, Microsoft Suite (Publisher/Excel), and Adobe are preferred.
Meet the Team!
Housing and Workforce Solutions ( HWS) is a dedicated group that prioritizes delivering services to the County's most vulnerable populations. Through helpful interventions that meet our county's housing and workforce related needs, HWS is promoting prosperous neighborhoods and healthy communities. Can you see yourself here?

TAP Benefits:
https://rc-hr.com/temporary-medical-assignment-program-tapmap

https://issuu.com/rivcohr/docs/hr_flipbook_1-24-23_r3

EXAMPLES OF ESSENTIAL DUTIES

• Provide basic information and educational materials of departmental and program services; help the community, clients and/or the public understand policies and procedures.

• Establish effective lines of communication between the department, community, clients, and/or the public; provide feedback, both verbally and in writing, to appropriate professional staff members regarding the community, clients, and/or the public response to program services.

• Conduct formal and informal meetings to provide information to individuals regarding problems they are experiencing; interview clients and/or the public to gather basic information; assist the public in completing necessary forms and paperwork.

• Track and log appropriate information (e.g., individuals contacted, services provided, participant information, verification of eligibility, and/or resources utilized).

• Supervise the behavior and conduct of minors in various situations.

• Monitor and report to professional staff on client and/or the public progress and adherence to rules of established agreements, responses and interactions during approved family visitations.

• Identify and report problem situations to professional staff; log appropriate information and progress reports.

• Schedule appointments for services and refer clients and/or the public to other agencies when appropriate.

• Coordinate and/or provide necessary transportation to clients and/or the public; assist professional staff by making home visits.

• Perform computer inquiries, records and/or background checks on clients and/or the public.

• Initiate and compose routine correspondence; compile a variety of narrative and statistical reports; locate, receive, obtain, and/or file court dockets; prepare list of dockets not received.

• Review register of action; track cases on a monthly basis to remind professional staff of cases needing progress reports; maintain and update files.

• Assist in coordinating community events including scheduling, outreach and logistics; maintain and update records related to participation, outcome and public feedback.

• Provide support and educate participants regarding Department outreach services, education events and/or programs.

MINIMUM QUALIFICATIONS
OPTION I
Experience: Six months of public contact.

OPTION II
Education: Completion of 9 semester or 12 quarter units from an accredited college or university, preferably with coursework in behavioral or social sciences, or a related field to the assignment.

ALL OPTIONS
Knowledge of: The basic needs and problems of disadvantaged groups and various other groups (e.g., the elderly); multi-cultural and ethnic differences.

Ability to: Learn basic principles of various human services programs; understand the cultural and social factors affecting behavior patterns; effectively communicate social, cultural and behavioral facts to professional staff and community members; communicate effectively and establish and maintain good relations with a wide range of social and ethnic groups; obtain and record accurate information.

Other Requirements: California Driver's license

SUPPLEMENTAL INFORMATION

Veterans' Preference

The County has a Veterans Preference Policy. Upload a copy of your (or your spouse's) Member-4 Form DD-214 (or NGB-22) indicating dates of service, and a copy of your spouse's letter of disability (if applicable) with your application. For privacy reasons, it is recommended that you remove your social security information from the document(s). A Human Resources Representative will review the materials and determine if you qualify for veterans' preference. See the policy here .

Degree Verification

Prior to the closing date, upload a copy of any license(s), official/unofficial transcript(s), degrees, and/or related employment documents to your NeoGov account. If your education was completed outside of the United States, you will need to provide a copy of your Foreign Education Equivalency evaluation from a member of the National Association of Credential Evaluation Services (NACES) or Association of International Credential Evaluators, Inc. (AICE).

What's Next

Applicants who are current regular or temporary employees of the County of Riverside may be considered before other applicants depending on the volume of applications received.

Applications received prior to the closing date will be considered based on the information submitted. Changes or alterations cannot be accepted. No late applications will be permitted.

Based on the number of applications received, this posting may close without notice. Qualified applicants may be considered for future vacancies throughout the County.

For specific questions regarding this position, please contact Ahjah Davis-Solomon at
Ahdavis@rivco.org

GENERAL APPLICATION INFORMATION:

Please read and follow any special application instructions on this posting. Click the 'Apply' link located on this page to submit your application. For instructions on the application process, examinations, Veteran's preference, pre-employment accommodation or other employment questions, please refer to our web site, www.rc-hr.com . A pre-employment physical examination and background check may be required.

MEDICAL/DENTAL/VISION INSURANCE: A choice of different medical, dental and visions plan are available to elect. The County provides a Flexible Benefit Credit contribution as governed by the applicable LIUNA Memorandum of Understanding to contribute towards the cost of these plans.

Note: Employees on assignment through the Temporary Assignment Program (TAP) receive different benefits. See the list here .
MISCELLANEOUS RETIREMENT: County of Riverside has three retirement Tiers through the California Public Employees' Retirement System (CalPERS).

• 
  Tier I (Classic Member - Formula 3% @ 60): Applicable to current and former County of Riverside local miscellaneous employees hired prior to 08/24/2012 and did not withdraw CalPERS contributions. The employee contribution is eight (8%) percent.


• 
  Tier II (Classic Member - Formula 2% @ 60): Applicable to local miscellaneous employees 1) hired after 08/23/2012 through 12/31/2012; 2) Previously employed with another CalPERS contracting public agency or a reciprocal retirement system, with a break in service of less than six months between the separation date with the previous employer and the appointment date with the County of Riverside. The employee contribution is seven (7%) percent.


• 
  Tier III (PEPRA New Member - Formula 2% @ 62): Applicable to CalPERS local miscellaneous new members hired on or after the implementation of the Public Employees' Pension Reform Act of 2013 (PEPRA) which took effect January 1, 2013. As of July 1, 2020, the employee contribution is 7.25% and subject to change annually.
  

A new member is defined as any of the following:

A new hire who enters CalPERS membership for the first time on or after January 1, 2013, and who has no prior membership in any California Public Retirement System.

A new hire who enters CalPERS membership for the first time on or after January 1, 2013, and who was a member with another California Public Retirement System prior to that date, but who is not subject to reciprocity upon joining CalPERS.

A member who first established CalPERS membership prior to January 1, 2013, and who is rehired by a different CalPERS agency after a break in service of greater than six (6) months.

CalPERS refers to all members that do not fit within the definition of a new member as "classic members".

Contribution rates are subject to change based on the County of Riverside annual actuarial valuation.

Note:

This summary is for general information purposes only. Additional questions regarding retirement formulas can be sent to retirement@rivco.org or by calling the Benefits Information Line at (951) 955-4981,
Option 2.

If you have prior service credit with another CalPERS agency or within agencies, please contact CalPERS at (888) 225-7377 to determine which retirement tier would be applicable to you. CalPERS is governed by the Public Employees' Retirement Law. The Retirement Law is complex and subject to change. If there's any conflict between this summary and the law, the law will prevail over this summary.
DEFERRED COMPENSATION: Voluntary employee contribution with a choice between two 457 deferred compensation plan options.

VACATION ACCRUAL (Bi-Weekly Accrual):

0< 3 year = 80 Hours (10 Days)
4< 9 years = 120 Hours (15 Days)
10 or more years = 160 Hours (20 Days)

Maximum Vacation leave accumulation is 480 hours.

SICK LEAVE: Four (4) hours Sick Leave accrual per pay period with unlimited accrual.

HOLIDAYS: Normally 12 paid holidays per year

BEREAVEMENT LEAVE: Allowed 5 days (3 days are County paid; 2 additional days can be taken from accrued Sick Leave balance)

BASIC LIFE INSURANCE: Equal to one times annual base salary not to exceed $50,000 of term life coverage. Premiums are paid by the County. Additional Supplemental Life plan is available for employee purchase.

DISABILITY: Short-term Disability benefit pays up to a maximum of $461.54 weekly, payable up to a maximum of 52 weeks.

POST RETIREMENT MEDICAL CONTRIBUTION: A monthly contribution is made by the County towards retiree health insurance offered through the County as governed by the applicable Memorandum of Understanding.

OTHER: There may be other benefit provisions as specified in the applicable Memorandum of Understanding. Please contact the recruiter listed on the job posting directly for more information.

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