Director, Perioperative Business Operations at Nemours in Wilmington, Delaware

Job Description:

Nemours is seeking a Director, Perioperative Business Operations for our Wilmington, DE location.

Primary Functions:

The Perioperative Services Business Director is responsible for providing organization, planning, direction, and coordinated administration for the operating rooms at NCH‐Delaware, Deptford ambulatory surgery center (ASC) and Malvern ambulatory surgery facility (ASF)

This position exists to support the Delaware Valley (DV) Vice President, Business Operations along with the Assistant Vice President, Perioperative Services & Sterile Processing as well as the Surgeon‐in‐Chief (SIC). The Business Director provides operational leadership assuring that the Department maintains a patient/customer focus while achieving fiscal viability by
meeting/exceeding budget and operational targets. The Director closely collaborates with the VP, AVP and the SIC developing strategic, operating, and financial plans to accomplish the Enterprise Mission and goals.

The Director communicates with key members of the Hospital, Physician Practice, Risk Management, Quality, Safety, Compliance, Operational Finance, and all other stakeholders necessary to develop support profitable surgical volume growth across the DV.

Required Skills:

Dynamic complex problem solving
Excellent communication skills
Advanced Microsoft Office skills including building financial models & projections
Strong decision‐making skills
Interpersonal skills, including excellent written and verbal communication
Flexibility to accept miscellaneous duties and responsibilities, as may be assigned from time to time by employee's supervisor or surgical leaders

Essential Functions:

• Budget owner & Performance Metric user
  
  
  • Primary Periop user of Harmony financial system, including monitoring and analysis of financial statements, budget variances, and performance indicators. Compile monthly updates for Periop AVP, VP, Business Operations and SIC
  • Partner to Operational Finance building annual budget
  • Focus throughout fiscal year on metrics designed to improve financial performance relative to prior year and inline with five year target
  
  
• Supply Chain management
  
  
  • Lead and manage Perioperative Supply Chain team
    
    
    • Manager
    • OR Inventory Implant Coordinator
    • 3x Supply Chain & Logistic Techs
    
    
  • Shepherd new equipment, instrument and supply requests through RVP and other approval / assessment processes
  • Collaborate with Clinical Engineering to manage equipment fleet including projecting retirement and replacement for Capital Budget planning purposes
  • Manage surgical contracts and vendor relationships including
    
    
    • Clinical Service Contracts like one for Christiana ophthalmic scrub tech coverage plus specialty eye surgery supplies
    • Surgical equipment and instrumentation
    • Sterile Processing Department maintenance agreements on capital equipment (Steris), instrument maintenance (IMS), 3rd party telescope repairs
    • Software agreements including Sterile Processing Management (SPM) and Bluefin (IFU repository)
    
    
  
  
• Collaborate with Purchasing, Legal, Nursing & surgeons to negotiate favorable contract terms.
  
  
  • Draft business requirements to document needs contract will address
  • Develop Harmony reports, tools & workflows to match OR supply cost by division
  
  
• EPIC OpTime & OR Scheduling
  
  
  • Lead and manage scheduling team including 2x Administrative Assistants based at NCH‐DE and counterparts at ambulatory surgery facilities
  • Collaborate closely with OpTime clinical application team to develop & implement EPIC enhancements that improve efficiency, functionality and workflow
  
  
• Ensure accurate Charge Capture and improve Revenue Cycle performance
  
  
  • Ensure integrity of Charge Master, Item Master and other related datasets/tables
  • Understand insurance claim processes and terminology
  • Understand hospital/physician billing and medical terminology
  
  
• Be tactful and straight forward with difficult situations
  
  
  • Ability to maintain confidentiality
  • Ability to maintain composure during high pressure situations
  • Strong interpersonal/human relation skills
  • Ability to persuade and influence
  
  
• Strong advocacy for Nemours balanced across multiple OR sites
  
  
  • Thinks proactively
  • Works independently
  
  
• Special projects and other duties as assigned

Master's Degree preferred.

Bachelors degree plus relevant Master's coursework with significant Perioperative experience

More than 5 years of job-related experience required.

Prior budget responsibility required