Project Analyst at CAI in Miramar, Florida

Job Description:

Project Analyst

Req number:

R2263

Employment type:

Full time

Worksite flexibility:

Onsite

Job Summary

As a Project Analyst you will be responsible for product expertise, end-user support, and maintaining a robust technology ecosystem that ensures an exceptional guest experience.

Job Description



As a Project Analyst, you will embody a hybrid role that encompasses aspects of a business analyst, business relations manager, and Quality Assurance within the project team. Your primary focus will be on product expertise, end-user support, and maintaining a robust technology ecosystem that ensures an exceptional guest experience. This position will be full-time, onsite, and is a contract renewed semi-annually.




What You'll Do

• Demonstrate in-depth knowledge of Oracle Hospitality Cruise Property Management System
  
  


• Comprehensive understanding of the product's technology stack and its enterprise interdependencies
  
  


• Provide support to end users through UAT cycles, project assignments, help desk tickets, and work orders
  
  


• Offer end-user support during the stabilization phase and ongoing operational support
  
  


• Maintain development and test lab environments mimicking production
  
  


• Create, update, and manage essential product documentation
  
  


• Gather, summarize, and integrate customer feedback to enhance user experience
  
  


• Contribute to the development of functional and technical Product Requirements Documents (PRDs)
  
  


• Assist in planning and executing product launch initiatives
  
  


• Prioritize building and maintaining positive relationships with guests
  
  


• Outline business functions and address them with software solutions
  
  


• Analyze competitive products and functionalities
  
  


• Compile methods for measuring product reliability and availability
  
  


• Assess the business impact of product reliability issues
  
  


• Troubleshoot common problems by identifying needs and solutions
  
  


• Determine essential installation and support resources and tools
  
  

What You'll Need



Required:

• Product backlog management for defects and enhancements
  
  


• Analyzing requirements and user stories
  
  


• Estimating technology requests and conducting cost/benefit analysis
  
  


• Defining context and sketching potential solutions
  
  


• Maintaining vendor relations and adhering to product schedules
  
  


• Developing and implementing the product roadmap
  
  


• Crafting test cases for nonfunctional requirements
  
  


• Ensuring current documentation for all products
  
  


• Providing third-level production support
  
  


• Keeping current with market trends to safeguard the product's competitive edge
  
  

Desired:

• Exceptional written and verbal communication abilities
  
  


• Proficiency with MS Excel, reporting tools (Crystal preferred), and database tools (Toad\SQL Developer)
  
  


• Adaptability to change with an aptitude for adjusting to shifting priorities
  
  


• Independent research skills and knowing when to escalate issues
  
  


• Eagerness to learn and apply new technologies
  
  


• Self-motivated with the ability to work autonomously or as part of a team
  
  


• Awareness of data protection regulations (GDPR, PCI, PII)
  
  


• Preferred experience in cruise and hospitality operations, including crew management, guest services, financial processes, front desk operations, and safety compliance
  
  


• At least 2 years of experience with Oracle Hospitality Cruise software
  
  


• 2+ years of experience in the cruise industry or with cruise technologies
  
  


• Bachelor's Degree in Information Technology or a related field is preferred
  
  

Physical Demands

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards
  
  


• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
  
  


• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor
  
  

Reasonable Accommodation Statement



If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 - 8111.



Equal Employment Opportunity Policy Statement



It is the policy of CAI not to discriminate against any employee or applicant due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited. Apply Now