Posted in Education 30 days ago.
Type: Full-Time
Management concepts is seeking college interns to work as Online Classroom Producers during the summer break. The Online Classroom Producer is an invaluable resource before, during and after a virtual training event. The Online Classroom Producer is responsible for all of the technical elements of a virtual training event thereby allowing the instructor to do what they do best - guide our students through the session content to achieve the learning objectives. The Online Classroom Producer helps transform virtual training into trouble-free, fast moving, interactive events that keep students involved and the instructor on track. The Online Classroom Producer is the key differentiator between a highly successful live event and one that is chaotic, unorganized and unprofessional. *Position is Remote*
DUTIES AND RESPONSIBLITIES:
· Provide support and troubleshoot technical issues for anyone attending an online classroom or webinar virtual event. Issues can include logging in, site navigation, tool functionality, screens freezing and audio failures.
· Assist the instructor by helping them feel comfortable in the virtual classroom, by serving as a second set of eyes to monitor and alert them to student questions, by providing time checks and by facilitating the class should the instructor lose connectivity.
· Act as a participant advocate by restating or rephrasing questions, both from the instructor and the students, that were unclear.
· Load materials, launch polls, facilitate break-out sessions and exams, monitor chat pods.
· Participate in the planning, organization, and configuration of online training curricula, materials, and delivery systems to optimize the experience for students and instructors.
· P r o vi d e support and training to our instructors on our learning platforms, practices, and technologies.
· Provide feedback for continuous improvement: to our instructors and our Resource Management team for instructional improvements and to our Learning Development and Product Management teams on improvements to the course content and flow.
· Monitor and act as a conduit to ensure that online questions/comments are captured and forwarded to the responsible individual.
· Coordinate with Customer Service and Production teams to ensure students receive all communications and course materials in a timely manner.
· Prepare administrative packages to close out each virtual class, including student grades and attendance.
· Be creative! Be ready to pull from your personal experiences . . . or leverage your professional network . . . when asked to propose training solutions.
NECESSARY KNOWLEDGE, SKILLS, AND ABILITIES:
· Strong customer service skills and attention to detail.
· Excellent organizational and analytical skills.
· Ability to manage multiple projects within assigned schedules.
· Ability to communicate clearly through emails and over the phone.
· Proficiency with MS Office applications (primarily Word, Excel, and PowerPoint).
See Job Description
Baker Tilly |
Baker Tilly |
Baker Tilly |