Field Service Lead - Wilmington, NC (New Healthcare company) at 3M Healthcare US Opco LLC in Wilmington, North Carolina

Job Description:

Thank you for your interest in working for our Company. Recruiting the right talent is crucial to our goals. On April 1, 2024, 3M Healthcare underwent a corporate spin-off leading to the creation of a new company named Solventum. We are still in the process of updating our Careers Page and applicant documents, which currently have 3M branding. Please bear with us. In the interim, our Privacy Policy here continue to apply to any personal information you submit, and the 3M-branded positions listed on our Careers Page are for Solventum positions.

As it was with 3M, at Solventum all q ualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Description:

Field Service Lead, Wilmington, NC (Solventum)

3M Health Care is now Solventum

At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers' toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.

We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.

The Impact You'll Make in this Role

This position is responsible for providing leadership in a service location and the training of employees and customers associated with their location.

Also requires customer service in the delivery, pickup and service of medical equipment including loading and unloading of that equipment in company vehicles. Responsibilities include administrative duties including performing and assisting in maintaining inventory of products, parts, disposables and supplies. In the absence of service center management, the individual in this position serves as the service center designee and assumes the associated responsibilities.

As a Field Service Lead you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:

• Training other service center employees with respect to operational protocols and processes and training customers on Solventum product and processes through basic troubleshooting protocols


• Ensuring adherence of operational compliance of self and team to company and departmental policies and procedures to maintain a safe work environment


• Providing input on employee performance as appropriate and oversight of the facility to include administrative duties to operational requirements compliance


• Overseeing of local business operations to include metrics and required use of couriers


• Preparing medical equipment (cleaning and disinfecting), disposables and documentation for use and return and executing research for missing & misplaced equipment


• Prioritizing equipment needs to execute daily customer support needs, including quantity, time frame and resource allocation


• Loading & unloading medical devices and supplies


• Processing documentation for delivery and retrieval of products.


• Maintaining appearance of facilities and vehicles, ensuring routine maintenance is completed and recorded as required by policy & procedure.


• Serving as the service center designee, in the absence of service center management to assume responsibilities of the person in charge of the location.

Company Vehicle

This position requires driving a company vehicle, which will require pre-employment and ongoing review of motor vehicle history for candidates who are offered and hired for this position.

Your Skills and Expertise

To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications:

• High School Diploma/GED or higher (completed and verified prior to start) from an accredited institution


• Five (5) years of customer facing experience in a private, public, government, or military environment


• One (1) year combined year of experience in a team lead and/or supervisory role in a private, public, government, or military environment


• C urrent, valid Driver's License

Additional qualifications that could help you succeed even further in this role include:

• Ability to work non-traditional work schedule, which may include extended hours including evenings, weekends, and participate in on-call duties


• Maintain physical requirements of the position through fitness testing as required in the Job Safety Analysis (JSA)


• Experience navigating customer escalations with a solution-based approach


• Experience with prioritizing customer urgent activities and resolving issues onsite


• Ability to lead, mentor and motivate direct reports of all experience levels


• Desire to be part of a team and have self-initiative to work independently


• Excellent follow up/follow through

Work location: Onsite Wilmington, NC

Travel: May include up to 10% domestic travel

Relocation: Relocation is not authorized

Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

Certain job positions within Solventum require workers to work in the presence of others within certain geographies and/or at third-party locations. As a necessary requirement of this position with Solventum, you must be fully vaccinated at least two weeks prior to your start date. As a reminder, fully vaccinated against COVID-19 means a person has received their primary series of COVID-19 vaccines, and, in certain situations, may also include booster doses.

Supporting Your Well-being

Solventum offers many programs to help you live your best life - both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope.

Applicable to US Applicants Only:The expected compensation range for this position is $56,183 - $68,668, which includes base pay plus variable incentive pay, if eligible. This range represents a good faith estimate for this position. The specific compensation offered to a candidate may vary based on factors including, but not limited to, the candidate's relevant knowledge, training, skills, work location, and/or experience. In addition, this position may be eligible for a range of benefits (e.g., Medical, Dental & Vision, Health Savings Accounts, Health Care & Dependent Care Flexible Spending Accounts, Disability Benefits, Life Insurance, Voluntary Benefits, Paid Absences and Retirement Benefits, etc.). Additional information is available at: https://www.solventum.com/en-us/home/our-company/careers/#Total-Rewards

Responsibilities of this position include that corporate policies, procedures and security standards are complied with while performing assigned duties.

Solventum is an equal opportunity employer. Solventum will not discriminate against any applicant for employment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

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