Triage Agent at Best Buy in Lancaster, Texas

Job Description:

The Triage Agent prepares customer electronic products for repair. Their responsibilities include basic part replacement, cleaning, and preparation for shipment. They prepare and set up units which includes removing product from shipping cartons and lifting onto test racks.

At Best Buy, we create work environments where every employee feels like they truly belong and contribute to our shared purpose. We are one of the best companies for our customers and employees because we fully embrace people from all backgrounds and identities. Our customer base is diverse, and we are committed to ensuring that our workforce is reflective of the communities we serve.

We are obsessed with building long term relationships with our customers. If you like working in a team environment that inspires individual and team success, you'd be a great addition to our team.

Key Responsibilities

• Drives a positive customer experience by building relationships and providing solutions to their needs.


• Completes serial and model verification as well as basic functionality testing to assist Repair Agents.


• Completes basic parts replacements.


• Completes final cleaning, unit preparation and verifies that repair units are ready to be shipped.

• Able to stand and sit for long periods of time


• Able to lift weight up to 50 pounds with or without accommodation


• Able to work in a non-climate-controlled environment