Outlet Server at Sonesta Hotels International Corporation in St. Louis, Missouri

Job Description:

Job Description Summary

Job Description Summary
Provide fast and courteous service of food and beverages to guests and ensure the quality of food and beverage presentation per established standards.

Job Description

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  Key Job Functions
  
  
  • Greet all guests and take beverage and food orders promptly and professionally.
  
  
  • Prepare food and beverages for service to hotel guests and present food according to established health and presentation standards.
  
  
  • Clear and clean tables promptly and efficiently. Clean and/or wipe down tables, chairs, walls, windows, mirrors, and floors as necessary.
  
  
  • Perform side-work and any other opening or closing duties as required. Ensure that wait staff stations are clean and maintained throughout the shift.
  
  
  • Wash dishes, as needed.
  
  
  • May receive guest payments and process transactions as outlined in the cash and charge procedures, as needed.
  
  
  • May assist with other duties as assigned.
  
  
  • Alert Outlet Management of any service and/or safety issues. Make appropriate service recovery gestures according to established guidelines to ensure total guest satisfaction.
  
  
  
  

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  Deliver Passionate & Engaging Service to our Guests
  
  
  • You will be passionate and truly engaged in taking care of our guests, recognizing individual guests and anticipating their unique needs to exceed their expectations
  
  
  • You will consistently deliver our GUEST model:
    
    
    • 
      Greet or welcome everyone, warmly with a smile
    
    
    • 
      Use eye and ear contact and guest's name
    
    
    • 
      Establish/anticipate needs
    
    
    • 
      Solve and own all requests/complaints
    
    
    • 
      Thank everyone
    
    
    
    
  
  
  
  


• Build solid relationship with your Colleagues
  • Treat colleagues with respect and dignity
  
  

• Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.

Qualifications and Skills

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• 1-2 years of restaurant serving experience or comparable experience


• Track record of delivering exceptional guest or client experience


• Communication skills are utilized a significant amount of time for training and safety purposes, and when interacting with guests and associates.


• Strong communication skills


• Appropriate professional appearance and demeanor


• May be required to work nights, weekends, and/or holidays.

Additional Job Information/Anticipated

Pay Range

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

• Medical, Dental and Vision Insurance


• Health Savings Account with Company Match


• 401(k) Retirement Plan with Company Match


• Paid Vacation and Sick Days


• Sonesta Hotel Discounts


• Educational Assistance


• Paid Parental Leave


• Company Paid Life Insurance


• Company Paid Short Term and Long Term Disability Insurance


• Various Employee Perks and Discounts

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.