Senior Director Software Reliability & Quality at Schneider Electric USA, Inc in andover, Massachusetts

Job Description:

Senior Director Software Reliability & Quality
Mission Deliver great quality outcome to our customers, bringing technical expertise and continuously challenging on design practices to get robust, reliable and easy to use software/firmware and systems. Develop and promote methods & tools to deliver the best customer experience in a globally consistent manner. Play a strategic role in defining what SW Reliability and Quality mean for Schneider Electric
Organization structure

This position reports to the VP, Software Quality. There are no direct reports.
Main responsibilities

• In collaboration with a network of experts including but not limited to Marketing, Product/Offer Management, R&D Leadership, Quality leaders, & Customer Care, Strengthen the SW Reliability and Quality for Schneider Electric globally.


• Develop and train SW reliability best practices. Integrate these best practices into the SW Quality Fundamentals as well as define the boundary between HW and SW reliability.


• Lead the efforts for creating training material for SW Reliability.


• Get continuously up to date on quality practices with internal and external benchmark of best-in-class software development companies.


• Bring consistency and coaching in SW quality methods and tools for project development, develop expertise in all functions involved on SW quality.


• Create communication plans for how SW quality will be shared with the community and larger organization.


• Drive change with pilot projects from across all Divisions/LoBs within Schneider Electric.


• Promote the implementation, across all R&D Schneider entities, worldwide, on the SW Quality Fundamentals.


• Coach and develop expertise in R&D and quality teams on SW Quality Best Practices.


• Develop the actionable metrics to permanently evaluate and improve the quality and robustness level of the product/offers (risk evaluation and management, quality level, non-regression, bug management, maintainability, usability, arrival rate ...).


• Propose a "Customer promise dashboard" to report "maturity" of the product/offer versus customer expectations, to enable safe project decisions.


• Close the loop between KPI's from the field and improvements to be monitored during product/offer creation process.


• Drive the teams to use data as the foundation, creating dashboards from metrics to report progress and learnings, enabling project decisions.


• Train and mentor SW Quality Leaders.

• Excellent analytical and problem-solving skills, with the ability to analyze complex systems and identify areas for improvement.


• Having a customer-centric mindset and focusing on delivering value to end-users in a pragmatic way.


• Strong verbal and written communication skills.

• Ability to manage a network, leading operational transformations, across a worldwide organization.


• Strong ability to work in fast-paced environment and ability to multitask with ease is essential to the success of this position.


• Strong communication with the ability to effectively collaborate with cross-functional teams and to promote effective teamwork.


• Ability to inspire and motivate, strong leadership and organizational skills.


• Passionate of continuous learning and improvement, seeking opportunities to expand his/her knowledge and skills.


• Curious, open minded, persistent, rigorous, and pragmatic.

• Education in computer science, software engineering or equivalent.


• 15+ years' experience in software/firmware development and software quality.


• Experience managing teams from 10-50 people.


• Collaborate with Executive Leaders, Quality Leaders and other stakeholders across the organization to ensure the Division's offers are at the highest level for SW Quality.


• Experience with complex Software Systems (communication networks, Internet of Things (IoT), Cloud applications, Mobile applications, Desktop applications, etc.).


• Excellent knowledge of software development methodologies, software architecture, peer reviews, testing techniques, qualimetry (code analysis), and quality assurance processes.


• Experience leading transformations in large organizations and managing change in complex SW/FW Systems.


• Experience implementing SW and SW quality best practices.

Let us learn about you! Apply today.

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Why us?

Schneider Electric is leading the digital transformation of energy management and automation. Our technologies enable the world to use energy in a safe, efficient and sustainable manner. We strive to promote a global economy that is both ecologically viable and highly productive.

€25.7bn global revenue

137 000+ employees in 100+ countries

45% of revenue from IoT

5% of revenue devoted for R&D

You must submit an online application to be considered for any position with us. This position will be posted until filled

It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct. Concerning agencies: Schneider Electric does not accept unsolicited resumes and will not be responsible for fees related to such.Senior Director Software Reliability & Quality
Mission Deliver great quality outcome to our customers, bringing technical expertise and continuously challenging on design practices to get robust, reliable and easy to use software/firmware and systems. Develop and promote methods & tools to deliver the best customer experience in a globally consistent manner. Play a strategic role in defining what SW Reliability and Quality mean for Schneider Electric
Organization structure

This position reports to the VP, Software Quality. There are no direct reports.
Main responsibilities

• In collaboration with a network of experts including but not limited to Marketing, Product/Offer Management, R&D Leadership, Quality leaders, & Customer Care, Strengthen the SW Reliability and Quality for Schneider Electric globally.


• Develop and train SW reliability best practices. Integrate these best practices into the SW Quality Fundamentals as well as define the boundary between HW and SW reliability.


• Lead the efforts for creating training material for SW Reliability.


• Get continuously up to date on quality practices with internal and external benchmark of best-in-class software development companies.


• Bring consistency and coaching in SW quality methods and tools for project development, develop expertise in all functions involved on SW quality.


• Create communication plans for how SW quality will be shared with the community and larger organization.


• Drive change with pilot projects from across all Divisions/LoBs within Schneider Electric.


• Promote the implementation, across all R&D Schneider entities, worldwide, on the SW Quality Fundamentals.


• Coach and develop expertise in R&D and quality teams on SW Quality Best Practices.


• Develop the actionable metrics to permanently evaluate and improve the quality and robustness level of the product/offers (risk evaluation and management, quality level, non-regression, bug management, maintainability, usability, arrival rate ...).


• Propose a "Customer promise dashboard" to report "maturity" of the product/offer versus customer expectations, to enable safe project decisions.


• Close the loop between KPI's from the field and improvements to be monitored during product/offer creation process.


• Drive the teams to use data as the foundation, creating dashboards from metrics to report progress and learnings, enabling project decisions.


• Train and mentor SW Quality Leaders.

• Excellent analytical and problem-solving skills, with the ability to analyze complex systems and identify areas for improvement.


• Having a customer-centric mindset and focusing on delivering value to end-users in a pragmatic way.


• Strong verbal and written communication skills.

• Ability to manage a network, leading operational transformations, across a worldwide organization.


• Strong ability to work in fast-paced environment and ability to multitask with ease is essential to the success of this position.


• Strong communication with the ability to effectively collaborate with cross-functional teams and to promote effective teamwork.


• Ability to inspire and motivate, strong leadership and organizational skills.


• Passionate of continuous learning and improvement, seeking opportunities to expand his/her knowledge and skills.


• Curious, open minded, persistent, rigorous, and pragmatic.

• Education in computer science, software engineering or equivalent.


• 15+ years' experience in software/firmware development and software quality.


• Experience managing teams from 10-50 people.


• Collaborate with Executive Leaders, Quality Leaders and other stakeholders across the organization to ensure the Division's offers are at the highest level for SW Quality.


• Experience with complex Software Systems (communication networks, Internet of Things (IoT), Cloud applications, Mobile applications, Desktop applications, etc.).


• Excellent knowledge of software development methodologies, software architecture, peer reviews, testing techniques, qualimetry (code analysis), and quality assurance processes.


• Experience leading transformations in large organizations and managing change in complex SW/FW Systems.


• Experience implementing SW and SW quality best practices.