Posted in Other 24 days ago.
External Applicant Instructions
Office of Computer and Information Services
Helpdesk Manager
Reporting to the Director of Technical Support Services, the Helpdesk Manager (Managing Assistant Director 2) will lead the IT support team in delivering world-class technical assistance and customer service to the university community. The Helpdesk Manager will be responsible for managing the day-to-day operations of the unit, managing a team of Helpdesk Analysts and ensuring timely resolution of technology-related issues reported through the university's IT support channels. The Helpdesk Manager will play a critical role in the department's technology transformation, managing organizational and technological change for the Helpdesk. This position requires travel and a flexible schedule including evening and weekend hours.
Qualifications: Bachelor's degree from an accredited college and a minimum of two years of experience in IT support with strong technical proficiency in troubleshooting hardware, software, networking and other IT-related issues is required. Preferred qualifications include: a degree in Computer Science, Information Technology or a related field; at least 5 years of experience in a supervisory or managerial IT role; familiarity with IT service management (ITSM) frameworks such as ITIL; and experience with helpdesk ticketing systems (e.g., Freshservice, ServiceNow). Candidate must have strong leadership and interpersonal skills, with the ability to effectively manage a diverse team and interact with stakeholders at all levels of the organization; excellent oral and written communication skills and the ability to effectively communicate with faculty, staff and students; and outstanding customer service skills and a proven track record of delivering high-quality customer service and support in a fast-paced environment.
Candidacy review begins immediately and continues until appointment is made. Please submit your cover letter, resume/CV and contact information for three professional references. Official transcripts are required prior to the starting date of employment.
AJ Connect |
Equitable Advisors |
Harvey Nash |
HomeTeam Pest Defense, Inc.
$40,000.00 - $50,000.00 per year
|
Enterprise Products Company |
Wood PLC |