VDI Administrator at TriWest Healthcare Alliance in Phoenix, Arizona

Job Description:

Veterans, Reservists, Guardsmen and military family members are encouraged to apply!

We offer remote work opportunities (AK, AR, AZ, CA, *CO, FL, *HI, IA, ID, IL, KS, LA, MD, MN, MO, MT, NE, NV, NM, NC, ND, OK, OR, SC, SD, TX, UT, VA/DC, *WA, WI & WY only)

Job Summary

The VDI Administrator oversees VDI / View integration while supporting VMWare/ View environment. Functions as project lead over key initiatives related to VDI/View and Microsoft patchwork. Serves as the key resource for interactions with our VDI/ VMWare host provider. Creates key initiatives to ensure stability of the VDI environment. Conducts monitoring over VDI service performance. Builds gold/ parent images for deployment across the environment.

Education & Experience

Required:
o High School Diploma or GED o 4+ years technical support experience in a large, corporate environment o 4+ years technical experience with desktops support o 3 years VMWare Horizon v7 experience o 3 years VMWARE VDI View experience

Preferred:
o Bachelor's degree in Information Technology, Business, Engineering, or related on the job experience in a VDI environment. o VCAP - Architecture Certification o VCP - VMWare Certified Professional

Key Responsibilities

o Applies advanced knowledge of operating systems, network administration, desktop virtualization via VDI/ VMWare/ View environment, the OSI model, TCP/IP principals, computer viruses, security and protocols. o Collaborates with users, vendors, and other technical staff members on the isolation and resolution of on-going system problems and enhancements. o Troubleshoots Horizon View Logs for efficient problem resolution. o Trains peer IT personnel on VMWare View and Horizon usage. o Monitors VMWare View usage and performance. o Designs, develops, and monitors patch and software distributions to VDI desktops. o Participates in developing IT best practices, policies, processes, and procedures for VDI environment. o Performs other duties as assigned. o Regular and reliable attendance is required.

Competencies

Coaching / Training / Mentoring: Actively foster actions required for desired business outcomes through ongoing constructive feedback.

Communication / People Skills: Ability to influence or persuade others under positive or negative circumstances; Adapt to different styles; Listen critically; Collaborate.

Computer Literacy: Ability to function in a multi-system Microsoft environment using Word, Outlook, TriWest Intranet, the Internet, and department software applications.

Coping / Flexibility: Resiliency in adapting to a variety of situations and individuals while maintaining a sense of purpose and mature problem-solving approach is required.

Independent Thinking / Self-Initiative: Critical thinkers with ability to focus on things which matter most to achieving outcomes; Commitment to task to produce outcomes without direction and to find necessary resources.

Information Management: Ability to manage large amounts of complex information easily, communicate clearly, and draw sound conclusions.

High Intensity Environment: Ability to function in a fast-paced environment with multiple activities occurring simultaneously while maintaining focus and control of workflow.

Multi-Tasking / Time Management: Prioritize and manage actions to meet changing deadlines and requirements within a high volume, high stress environment.

Organizational Skills: Ability to organize people or tasks, adjust to priorities, learn systems, within time constraints and with available resources; Detail-oriented.

Team-Building / Team Player: Influence the actions and opinions of others in a positive direction and build group commitment.

Technical Skills: Intermediate-level understanding of VMware vSphere to create, troubleshoot, and modify virtual machines. VCP-level understanding in creating, modifying, and updating templates to create parent images for VM deployment. Intermediate-level knowledge of networking concepts including DNS and DHCP. Windows Administrator-level understanding of using Active Directory to manage users and groups. Working knowledge of Powershell commands. VCP-level understanding of Desktop and Application Entitlements in HorizonView. Working knowledge of AppVolumes to install and deploy applications to users and groups.

Working Conditions

Working Conditions:
o Standard office environment, with weekend or nighttime work to implement changes when users are off the system o Limited travel required to remote sites for maintenance and moves o Extensive computer work with prolonged sitting o Participates in rotation of on-call responsibility o Requires Department of Defense security clearance

Company Overview

Taking Care of Our Nation's Heroes.

It's Who We Are. It's What We Do.

Do you have a passion for serving those who served?

Join the TriWest Healthcare Alliance Team! We're On a Mission to Serve®!

Our job is to make sure that America's heroes get connected to health care in the community.

At TriWest Healthcare Alliance, we've proudly been on that important mission since 1996.

DoD Statement

Our Department of Defense contract requires US citizenship and a favorably adjudicated DOD background investigation for this position.

Benefits

We're more than just a health care company. We're passionate about serving others! We believe in rewarding loyal, hard-working people who are willing to learn as they grow. TriWest Healthcare Alliance values teamwork. Join our team, fulfill your responsibilities, and you may also be considered for frequent pay raises, overtime opportunities to earn even more, recognition and reward programs, and much more. Of course, we also offer a comprehensive and progressive compensation and benefits package that includes:

• Medical, Dental and Vision Coverage


• Generous paid time off


• 401(k) Retirement Savings Plan (with matching)


• Short-term and long-term disability, basic life, and accidental death and dismemberment insurance


• Tuition reimbursement


• Paid volunteer time

*Annual base salary for Colorado, Hawaii and Washington State residents: $85,000-$109,000 depending on experience*

Equal Employment Opportunity

TriWest Healthcare Alliance is an equal employment opportunity employer. We are proud to have an inclusive work environment and know that a diverse team is a strength that will drive our success. To that end, TriWest strives to create an inclusive environment that cultivates and supports diversity at every organizational level, including hiring and retaining a diverse workforce, and we highly encourages candidates from all backgrounds to apply. Applicants are considered for positions without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or any other consideration made unlawful by applicable federal, state, or local laws.

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