Back Office Application Admin II - OnBase at Globe Life Inc. in McKinney, Texas

Job Description:

Job Description:



Back Office Application Admin II - OnBase


Primary Duties & Responsibilities



JOB SUMMARY


Experience what being part of the Globe Life family feels like. Be inspired by your leaders, encouraged, and cheered on by your teammates to excel and be supported in your career while working with us. We offer a competitive salary with a great benefits package, including 401(K) match, medical, dental, and vision health plans, short - term and long-term disability, paid time off, tuition reimbursement and other career development opportunities.


3rd Party Applications Administrator will be responsible for monitoring, system upgrades, and issue resolution in 3rd Party Applications that the team supports. The Administrator will also be responsible for supporting existing workflow for Business Units based on requirements.


This role will also require access to sensitive data. Confidentiality around sensitive or classified customer and employee information will be required.



PRIMARY DUTIES & RESPONSIBILITIES

• Experience with administering OnBase required.
• Maintain and resolve issues pertaining to Document Management products.
• Require SQL query building and optimization skills in SQL Server.
• Some experience with VB.Net or C# required with ability to understand code and re-factor it.
• Troubleshoot and resolve system/database performance issues.
• Perform application upgrades and apply appropriate software updates/patches.
• Occasionally write PowerShell scripts to automate tasks.
• Integration with relevant external tools.
• Perform daily system/application administration (new implementations, system configuration/security etc.)
• Function as technical subject matter expert (SME) for administration and support of applications in production environment.
• Provide front-line applications administration, support and guidance, which may include service packs, upgrades, and infrastructure changes.
• Testing of applications, upgrades, and patches prior to introduction to production environment.
• Work with project teams to troubleshoot complex issues, identify and implement solutions to re-occurring problems.
• Develop reports and dashboards.
• Resolve user issues by working on Helpdesk tickets.
• Share on-call responsibilities for supported applications.
• Communicate technical and business problems clearly, quickly and in a concise manner to a variety of audiences.
• Administer and support other 3rd Party Applications as needed.

Required Skills



KNOWLEDGE, SKILLS, & ABILITIES

• Working knowledge of OnBase required.
• Candidate would ideally be certified in OnBase API, Workflow and System Administration:
  • OnBase Certified System Administrator (OCSA)
  • OnBase Certified Workflow Administrator (OCWA)
  • OnBase Certified Application Programming Interface (OCAPI)
• Ability to write and analyze SQL queries.
• Ability to document user requirements and build process workflows.
• Ability to work both as a team player as well as able to complete tasks independently.
• Ability to work under pressure.
• Excellent communication skills with internal and external contacts.
• Basic understanding of what IT systems can and cannot do with the ability to analyze requirements for feasibility in terms of effort, time, and costs.
• Display ability and willingness to proactively solve business problems.
• Ability to accurately estimate level of effort for development activities.
• Technically minded with demonstrated troubleshooting and analytical skills.
• Ability to communicate in both technical and business terms, clearly and concisely.
• Excellent time management, multitasking, task planning and prioritization skills.
• Ability to communicate and gather requirements from large number of project stakeholders.
• Knowledge and experience in IT solution architecture.
• Experience with PowerShell scripting a plus.
• Familiarity with SDLC processes is desirable.

Applicable to all employees of Globe Life & Accident and its subsidiaries:

• Reliable and predictable attendance of your assigned shift
• Ability to work full time and/or part time based on the position specifications.

Required Knowledge & Experience



EDUCATION & WORK EXPERIENCE REQUIRED

• 3-5 year experience as system administrator for enterprise application. Experience with OnBase administration, OnBase API and/or OnBase Workflow Administration preferred.
• 2-5 years' experience with SQL Server, including system and query optimization.
• Bachelor's degree in Computer Science, Information Systems, Business Administration, or equivalent work experience.
• Insurance industry experience a plus.

#DICE



Location: 3700 S. Stonebridge Dr., McKinney, Texas

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Our Benefits


Savings and Investment Plan (401K) - Eligible employees may begin participating in the plan on the first day of employment.


Pension Plan - Eligible employees who complete one year of service with the Company become participants in the Pension.* (Not available to Cleveland Employees)


Medical - Benefits are available to all eligible employees and qualified dependents the first of the month following 30 days of continuous service.


Dental** and Vision - Eligible employees and qualified dependents are able to enroll the first of the month following 30 days of continuous service.


Flexible Spending Accounts (FSA) - Our FSA has two components, Health Care and Dependent Care Accounts. These accounts allow employees to set aside a portion of their earnings on a pre-tax basis to cover out-of-pocket medical and dependent care expenses. Participation is elected on a calendar year basis and is available to all eligible employees the first of the month following the completion of 30 days of continuous service.


Health Savings Accounts (HSA) - A pre-tax Health Spending Account (HSA) is offered to those who enroll in the High Deductible Plan. It allows you to pay for health care expenses. Participation is elected on a calendar year basis and is available to all eligible employees the first of the month following the completion of 30 days of continuous service. Company contributes to HSA.


Short-Term Disability - Eligible employees may be entitled to salary continuance during periods of temporary disability. Benefits are based on employee status and years of service.*


Group Life and Long-Term Disability** - Eligible employees may elect life insurance and long-term disability coverage the first of the month following 30 days of continuous service.


Vacation and Paid Holidays - Employees are eligible for vacation upon the completion of six months of employment. In addition, the Company offers eight paid holidays.


Education Assistance - The Company supports employees who wish to continue their education to secure increased responsibility and growth within their professional careers. We offer a reimbursement program for expenses incurred through approved institutions of learning. In addition, Fellow, Life Management Institute (FLMI) and International Claim Association (ICA) program courses are offered after the completion of six months of services at no cost to the employee.


Fitness Reimbursement - Eligible employees are able to receive up to 100% reimbursement for monthly dues (employee only).


Supplemental Plans** - Cancer, Heart/Stroke, Accident.

*Please note, some benefits may vary by subsidiary. Please be sure to clarify with the Human Resources Department. **Company paid benefit


FAQ


Do I have to apply for every job that I am interested in? - Yes. Though our Talent Acquisition Team searches our database for qualified candidates, the only way to ensure that we know what position is of interest to you is if you apply for it directly.


Now that I've applied, what happens? - You will receive an immediate response from our system. Someone from our Talent Acquisition Team will review your qualifications and skills. If you're a good fit, we'll contact you to conduct an initial interview by phone, followed by assessment testing and an in person interview(s).


How do I get the contact information of the hiring manager for the job I am interested in? - It is our policy not to give contact information to external applicants. If, after you apply, it is determined that your skills and qualifications match our hiring needs, you will be contacted directly for an interview by someone on our Talent Acquisition Team.


I've been interviewed, what's next? - If selected, we'll extend a conditional offer. Then, pending a successful background check and drug screen, we'll confirm a start date.



The Whole Globe


Not only is it in our name, it's in our hearts. Our Company thrives off of diversity and has created a culture focused on inclusivity. These two components are the pillars of our foundation and the guiding principles that build our employees and leaders.



No Ceiling


The insurance industry may be traditional, but Globe Life has been, is, and always will be dedicated to building an inclusive, sustainable, and inspiring environment that does not have a ceiling on growth.


Globe Life Inc. is committed to helping families make tomorrow better. That's why more people choose life insurance from Globe Life than any other insurance provider, according to S&P Global Market Intelligence. A.M. Best Company, an independent insurance analyst since 1899, awarded Globe Life an A (Excellent) rating (as of 8/23) based on their latest analysis of financial strength, management skills and integrity. For the latest rating, access www.ambest.com.


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