IT Help Desk Specialist at New River Community College in Dublin, Virginia

Job Description:

IT Help Desk Specialist

New River Community College is a two-year public institution of higher education operating under a state-wide system of 23 community colleges. The college is located on a one-hundred-plus acre site at the intersection of U.S. Routes 11 and 100 in Dublin, Virginia with an instructional site in Christiansburg. The campus provides modern, well-equipped facilities for the career technical education programs as well as for the college transfer programs. Approximately 4,000 students comprise the student body.

The people employed by New River Community College embrace the philosophy that all individuals should have an opportunity to develop and extend their skills and knowledge to increase awareness of their roles and duties as citizens. The college serves the educational needs of the public and assumes a duty to help provide the requirements for trained workers in the region through a combined effort with local industry, business, professions, and government. The college promotes equal opportunity for prospective students and employees.



Duties:

• Route service tickets/quality assurance. Assist end users with level 1 technical issues in person. Run / Complete various SAS reports as needed. Provide phone/email support to end users. Assist in the procurement process for various departments. Assist in the inventory processes for the technology department. Assist with scheduling specific college resources. Perform other duties as assigned by the Technology Services Manager.

KSA's/Required Qualifications

• Excellent interpersonal and communication skills. Process oriented and organized. Detailed knowledge of Microsoft 365 and Google suites. Knowledge of the Windows and OSX operating systems. Familiarity with iOS and Android mobile operating systems. Experience problem-solving and supporting users by phone, email, and in person. Demonstrated ability to work effectively in a collaborative manner in a team-oriented environment.

Additional Considerations:

• Knowledge of Identity and Access Management tools and techniques. Knowledge of user authentication directory systems. Experience with procurement systems.

Application Instructions:

Go to


https://jobs.vccs.edu/postings/71115 to view the full job posting and/or to apply.

EEO Statement


The Virginia Community College System, an EEO employer, welcomes applications from people of all backgrounds and recognizes the benefits of a diverse workforce. Therefore, the VCCS is committed to providing a work environment free of discrimination and harassment.