Responsibilities
Location West Point, PennsylvaniaUS
Job ID REQ-052613
Job Responsibilities:
Implement, monitor, and provide technical support of customer laboratory IT environments, typically integrated with instrumentation.
Implement customer specified benchtop computing design and processes
Knowledge of Linux and some development skills
Value realization with core tools (Armis, Tanium, Eracent, etc.)
Develop Software Asset Management process for lab applications.
Develop Documentation for Lab Computing resource onboarding and internal processes
Support of the operating system, desktop hardware and peripherals, instrument-controlled software, core desktop applications and imagining of computers
Implement Windows based security, including but not limited to: user / group permissions, file / folder permissions, group policies, local security policies, etc.
Analyze, identify, and implement enhancements, upgrades and/or solutions to improve the overall support of the desktop platform in a timely manner
Ensure adherence to client's corporate policies through periodic reporting and compliance programs
Act as the technical support contact for instrument vendor
Repair and troubleshoot instrument related computers and escalating issues to the client infrastructure teams
Provide technical support for new system validations and change management efforts
Create and maintain a physical inventory of lab equipment, PC's, software and any other information specified by the client
Submit weekly Engineer reports to the team lead by COB on the last business day of the week
Act as client Liaison for software/hardware related inquiries
Participate in client team meetings
Provide support across all PerkinElmer Enterprise practices as required
Act as the technical expert to handle escalations and be a mentor to junior team members Provide back up to team leads as required
Demonstrate appropriate use of office equipment/software after training
Maintain training and compliance in areas of health and safety, security, environmental and operational aspects of daily activities in the working environment
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job at any time.
Critical Skills:
Excellent customer service skills complimented by an ability to listen to and interpret client requests.
Ability to troubleshoot complex technology issues.
Strong verbal and written communication skills.
Ability to identify, track and complete tasks for multiple projects under prescribed timeframes.
A proven self-motivational work ethic with the ability to work independently, manage time and schedule workload to meet deadlines and customer needs
Excellent analytical and problem-solving skills
Detail oriented and able to follow written documentation for task execution
Ability to multitask and support various groups of users
BasicQualifications:
Bachelor's Degree with 5 plus years' experience in lab IT or regulated IT environment OR
Associates Degree with 8 plus years' experience in lab IT or regulated IT environment OR
High School Diploma or equivalent with 10 plus years' experience in lab IT or regulated IT environment
Preferred Qualifications:
Experience with scientific instrumentation
Experience in Life Science environment
Experience in a validated environment
Experience working in GxP, ISO, and FDA compliant facilities
Working Environment:
Must be able to work in a laboratory, controlled environments requiring personal protective equipment (e.g., lab coat, safety glasses, etc.) in laboratory.
Job pace may be fast and job completion demands may be high.
Must be able to remain in a stationary position more than 25% of the time
The person needs to occasionally move between labs, corridors, adjoining rooms, and buildings onsite. Frequently operate on instruments, objects, tools or controls, which will require regularly bending, squatting, stretching and reaching in order to perform in a service function.
Occasionally move or lift up to 25 pounds (potential for occasional lifting of up to 50 pounds).
Specific vision abilities required by this position include without limitation, the ability to observe details at close range distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus in order to perform the essential service functions of this position.
Occasionally operates a computer and other office machinery, such as a calculator, copy machine, and computer printer.
Employee may be required to handle hazardous waste according to local, state, and federal regulations. Duties may include identifying, handling, generating, accumulating, storing and labeling hazardous waste.
Potential risk to lab-based hazards including but not limited to extreme temperature, biological materials, hazardous chemicals.
May be required to complete Medical Clearance, Respiratory Protection Training, and Fit Testing to wear a respirator as protection against animal allergens where animals are present in the laboratory environment.
The annualcompensation range for this full-time position is $84,240.00 to $126,880.00. The final base pay offered to the successful candidate will be determined by factors including internal equity, work location, as well as individual qualifications, such as job-related skills, experience, and relevant education or training.