Senior Voice Technician at Cable One Inc. in BLUFFTON, South Carolina

Job Description:

Job Description:

At Cable One and our family of brands, we keep our customers and associates connected to what matters most. For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace.

The Senior Voice Technician supports and provides technical assistance for design, development and maintenance of components in the company's voice and/or video systems. Coordinates, monitors and expedites the flow of information, documents and material in support of component analysis, testing and development. Additionally, you will help with project planning and scheduling, perform document control and record management and assist with asset management, budget / expense tracking and other duties.

What you will do to contribute to the company's success

• Assists with voice / video component implementation and maintenance for complex integrated systems.


• Assists with the installation of new or modified hardware, operating systems and software applications.


• Monitors and gathers data on voice / video and related utilization trends, synthesizing and inputting data into relevant management systems.


• Analyzes and resolves data management, reporting and related issues, ensuring data is timely, accurate and accessible.


• May assist with drafting and design, using CAD and CAE tools to develop preliminary prototypes for voice / video system components and upgrades.


• Interprets design specifications, identifying missing details and ensuring final design accuracy and applicability.

Qualifications

• 4+ years' prior experience


• HS Diploma or AA Degree

Core Competencies

• 
  Committed: Values each customer, while working hard to keep their business and support our communities.


• 
  Helpful: Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and empathy.


• 
  Proactive: Understand what our customers need, and actively works to make their relationship with use seamless, easy, and rewarding.


• 
  Personal: Knows our customers well, and tailors our communications and interactions to address their needs and expectations.

Benefits

Cable One and our family of brands appreciates the role our associates play to help the company grow, and in return an excellent benefits package is offered to our associates to recognize the importance of their contributions, such as:

• Medical, dental, and vision plans - start when you start!


• Life insurance (self, spouse, children)


• Paid time off (vacation, holiday, and personal/sick days)


• 401(k) - 100% company match starts day 1 of employment (up to 5% of eligible compensation)


• Group Legal plan with Identity Theft Protection

Additional Perks

• Tuition reimbursement (up to $5,250 on 1st year)


• Annual community support to various organizations across the U.S.


• Associate recognition & awards programs


• Advancement opportunities


• Collaborative work environment


• FREE Cable One services for associates who live in a serviceable area


• Up to $75/mo. Stipend (Phoenix associates)


• Remote Access to select premium channels (Cable One, Sparklight, Cable America and ValuNet Fiber Only)

We're an Award-Winning Organization!

• Forbes' "America's Best Midsized Employers" 2021-2023

Our Commitment

Diversity lies in the communities we serve and among the associates who dedicate themselves to ensure our continued success. Here at Cable One and our family of brands, we believe it is our individual and unique talents, backgrounds and perspectives that, when combined, truly make us an unstoppable force. "Stronger Together" is not just a verbal cue, it is the motto that our associates live by, exemplify, and embody each and every day.

Cable One and our family of brands is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.

Pre-hire Processes

Cable One and our family of brands is committed to keeping our associates and customers safe. Job offers are contingent upon the results of background, drug screening, and reference check. Only after successfully passing these pre-hire clearances are individuals approved for hire and ready to start their successful and rewarding career.

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