IT Service Continuity Coordinator at QTC Management, Inc. in San Dimas, California

Job Description:

Leidos QTC Health Services is seeking a dedicated IT Service Continuity Coordinator to join our Infrastructure and End User Services support team. The IT Service Continuity Coordinator (SCC) is responsible for developing, implementing, and managing Service Continuity plans and procedures within an organization. The role of a Service Continuity Coordinator is critical in ensuring that the organization can effectively respond to and recover from various types of disasters, including natural disasters, cyber attacks, equipment failures, and other disruptive events.

The primary goal of the IT Service Continuity program is to prevent impacts and to rapidly restore data center operations and the availability of mission-critical applications and production data. This role will support key recovery objectives, including IT infrastructure damage assessments, crisis communications, coordination with external government agencies, and timely work area recovery. This role will also support the operations and access recovery of business applications and data that are not sourced in the data center, including departmental IT services and services supplied by third-party providers. The IT SCC collaborates with senior business unit management in the definition, prioritization, and support of key business recovery requirements and objectives.

*The IT SCC is required to be on call and will also be periodically expected to work off-hours to support IT Service Continuity test activities.

MAJOR RESPONSIBILITIES:

• 
  Developing Service Continuity Plans: Collaborate with relevant stakeholders to develop comprehensive Service Continuity plans that outline procedures for responding to different types of disasters. This includes identifying critical systems, data, and resources, as well as defining recovery objectives and strategies.


• 
  Implementing Service Continuity Solutions: Implement Service Continuity solutions and technologies to ensure the organization's critical systems and data are protected and can be recovered in the event of a disaster. This may involve deploying backup systems, data replication, cloud-based solutions, and other resilience measures.


• 
  Testing and Validation: Conduct regular testing and validation of Service Continuity plans and procedures to ensure they are effective and up to date. This includes performing simulated disaster scenarios, tabletop exercises, and drills to assess readiness and identify areas for improvement.


• 
  Training and Awareness: Provide training and awareness programs to educate employees about Service Continuity procedures and their roles and responsibilities in the event of a disaster. This helps ensure that all staff members are prepared to respond effectively and minimize disruptions.


• 
  Incident Response and Coordination: Serve as the primary point of contact during a disaster or emergency situation, coordinating response efforts and ensuring that the appropriate actions are taken to mitigate the impact and restore operations. This may involve working closely with other teams, such as IT, security, facilities, and external vendors.


• 
  Documentation and Reporting: Maintain documentation of Service Continuity plans, procedures, and incident response activities, as well as documenting lessons learned and best practices for future reference. Prepare and distribute reports on Service Continuity readiness, performance, and compliance as required.


• 
  Continuous Improvement: Continuously assess and improve the organization's Service Continuity capabilities based on industry best practices, emerging threats, and lessons learned from past incidents. This includes updating Service Continuity plans, technologies, and training programs to ensure they remain effective and relevant.


• 
  Compliance and Audit Support: Ensure that Service Continuity plans and procedures comply with relevant regulatory requirements, industry standards, and internal policies. Provide support and assistance during audits, assessments, and compliance reviews as needed.

EXPEIRENCE: 

• Minimum (3) years of experience implementing IT Service Continuity plans (DR, HA)


• Policy, organization, and architecture development


• Recovery strategy development, and multiple plan development, maintenance, and testing


• Experience in defining, implementing, and enforcing risk-based standards, processes, and procedures for responding to disruptions in business or IT operations.


• Service Continuity Certification (EDRP, DRCE or DRCS) a plus


• ITIL Foundations understanding and certification a plus


• Executing projects, on time and within budget, with business and IT personnel


• Coordinating new operational models and procedures, and explaining complex problems or situations


• Understanding of Data and voice telecommunications to guide the preparation of related recovery procedures. e.g., VMware, Zerto, Commvault

POSITION REQUIREMENTS:

• Bachelor’s degree in a related field - Additional years of experience may be considered in lieu of degree.


• Minimum 9+ years of relevant professional experience


• Ability to manage multiple concurrent projects and summarize status to senior executive level.


• Creative and strategic thinking — and the agility necessary to master both the daily hands-on analysis and the big picture strategy.


• Manages work well, establishes timelines and clear priorities.


• Proactive and takes initiative and ownership.


• Excellent communication and interpersonal skills.


• ITIL certification is a plus.


• Project management skills are desirable.


• Anticipates future technology needs, and identifies proactive solutions


• Effective communication both verbally and written


• Driver mentality


• Engineering Mindset

PAY AND BENEFITS:

SALARY RANGE  (L4) $122,000 - 150,000

Other levels may be considered in addition to the level posted. Below are the details:

(Level 5) - 14+ years of experience: $146,000 - $180,000

The Leidos QTC Health Services pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to): geographic location, responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. As a result, we offer meaningful and engaging careers to support you and your career goals, all while nurturing a healthy work-life balance. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here: Join Our Team | Jobs & Career Opportunities | Leidos QTC Health Services (qtcm.com)

Leidos QTC Health Services. is a VEVRAA Federal contractor and an Equal Opportunity Employer. The company has an ongoing commitment to affirmative action and the creation of a workplace free of discrimination, harassment and retaliation. The company recruits, hires, trains, and promotes individuals in all job titles without regard to race, color, creed, religion, ancestry, national origin, age, sex, pregnancy, sexual orientation, gender identity, genetic information, people with disabilities protected under law, and protected veteran status.

* This job description supersedes all prior job descriptions and is intended to describe the general content and essential requirements for the position listed above. It is not to be construed as an exhaustive statement of requirements, duties and responsibilities. Management reserves the right to add or change the duties of this position as required at any time.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Business Process and Planning

Apply Now