Patient Care Coordinator at Noran Neurological Clinic PA in Bloomington, Minnesota

Job Description:

As patient care coordinator, you will work collaboratively with our clinical staff as well as other department staff to provide high quality care for our patients. 32 Hours a week M-F. Shift time varies from 6:00am-6:00pm.

Duties:

Intake and discharge of patients for provider appointments and ancillary services;
Use a variety of communication tools and systems to handle patient interactions and work collaboratively with the rest of the clinical department;
Maintain complete, timely, and accurate documentation for each patient and continually look for opportunities to improve processes and workflow;
Complete other assigned and clinical department tasks.

Key Skills:

Create a positive and welcoming patient experience;
Ability to prioritize patient requests;
Ensure accuracy of patient data;
Strong written and verbal communication;
Ability to multitask;
Ability to de-escalate conflict situations.

Major Areas of Responsibility:

Greet and arrive patients at the front desk for scheduled appointments;
Collect copays at the time of check-in;
Coordinate patient paperwork and medical charts at the front desk for the provider;
Maintain accuracy of patient accounts and demographics in multiple systems;
Open and prepare the clinic for hours of operation;
Schedule follow-up appointments and ancillary services at the check-out counters;
Stock exam rooms and clinical area with medical and office supplies after hours of operation;
Continuously improve work processes, environment, and overall experience to serve patients and meet clinic goals;
Manage and maintain the clinical fax and refill folders and various supply logs.

Successful Clinical Support staff will be professional, customer service-oriented individuals who can communicate with a diverse patient population. Attention to detail, ability to multitask and good chart documentation are required for success in this position.