As a Commercial HVAC Service Manager, your role encompasses overseeing all aspects of the HVAC service department within a commercial setting. Here's an outline of your responsibilities
Team Management: You're responsible for leading and managing a team of HVAC technicians. This involves hiring, training, scheduling, and performance management.
Service Coordination: You'll coordinate service calls and assign technicians to various jobs based on their skills, availability, and proximity to the job site. Ensuring timely response to service requests is crucial.
Customer Relations: Maintaining strong relationships with commercial clients is essential. You'll interact with customers to understand their HVAC needs, address concerns, provide quotes, and ensure satisfaction with the service provided.
Quality Assurance: You're accountable for the quality of work performed by your team. This includes conducting quality inspections, implementing best practices, and ensuring compliance with industry standards and regulations.
Inventory Management: Managing inventory of parts and supplies is important to ensure technicians have the necessary equipment to complete jobs efficiently. You'll oversee stock levels, order supplies as needed, and monitor inventory expenses.
Budgeting and Cost Control: You'll be involved in budget planning for the service department, including forecasting expenses, setting service rates, and monitoring costs to ensure profitability.
Safety Compliance: Ensuring that all work is performed safely and in compliance with relevant safety regulations is paramount. You'll implement safety protocols, conduct safety training for technicians, and enforce safety standards.
Technical Support: Providing technical support to technicians encountering complex issues is part of your role. You may need to troubleshoot problems, offer guidance, or arrange additional training as necessary.
Documentation and Reporting: Maintaining accurate records of service calls, work performed, parts used, and customer interactions is essential. You'll also prepare reports on department performance, including metrics such as response times, job completion rates, and customer satisfaction.
Continuous Improvement: Identifying opportunities for process improvements, efficiency gains, and cost savings is important. You'll stay updated on industry trends, new technologies, and best practices to ensure the service department remains competitive and effective.
Emergency Response: Being available to handle emergency service calls outside of regular business hours may be required to ensure prompt resolution of critical issues for commercial clients.
Overall, your role as a Commercial HVAC Service Manager is multifaceted, requiring strong leadership, technical expertise, customer service skills, and business acumen to effectively manage the service department and meet the HVAC needs of commercial clients.
Comprehensive Benefits • Competitive pay and incentives • Medical, Vision, Dental • Paid holiday and vacation • 401(k) Plan with multiple investment options • Training and Development Programs • Company-paid Employee Assistance Program • Employee discount programs • Company-paid and voluntary life insurance • Company-paid and voluntary accidental death & dismemberment (AD&D) • Company-paid short-term disability and voluntary long-term disability • Healthcare reimbursement account and dependent care reimbursement account • Vehicle discount purchase programs