Spray-Tek is an industry leader providing custom spray drying services to leading companies in the world's most quality-conscious industries. In face of new projects and acquisitions, we are searching for a Production Planning and Customer Service Manager to join our team.
Role: Production Planning and Customer Service Manager (Full-Time)
Position Summary:
The Production Planning and Customer Service Manager is expected to be a highly organized, self-starter with excellent work-ethic and ability to thrive in a fast-paced environment. This individual has an excellent understanding of the full production process and will lead all activities related to the successful execution of spray drying and related services, production orders, and department management. This includes scheduling, production capacity and planning, personnel management, raw material, and packaging purchases, as well as profitability by reducing costs.
Responsibilities:
*This is a non-exhaustive overview of the job duties for this position.
Oversee and schedule production orders across three facilities.
Responsible for overseeing timely response of general customer service inquiries.
Displays working knowledge of production trials and operation planning process.
Provides proactive communication of project status, budget, issues, and risks to internal and external customers within a 24 hour window.
Builds and maintains relationships with potential and current customers.
Ensures orders are delivered OTIF and provides communication if there is any reason the order will not be delivered OTIF.
Comprehensive understanding of the necessary MES processes including aligning MRP, Equipment time confirmations, open and closing of process orders, closing of reservations, and master recipe creation.
Tracks and consolidates key metrics, identifies trends, proposes corrective actions to protect the production plan.
Required to track and share KPI's with customers across various accounts.
Develops a positive, proactive work environment which empowers staff and promotes safety, teamwork, trust, and quality.
Leads staff training / cross training to increase departmental efficiencies and continuous improvement
Ensures adherence to departmental SOPs
Maintains "World Class" level of customer service measured by customer satisfaction surveys.
Desired Skills and Experience:
Bachelor's degree in Logistics, Manufacturing, Operations, or a related field is preferred and/or 4 to 6 years of experience in a production planning setting
Decision-making, problem resolution and creative thinking skills
Excellent Negotiating & Communication skills
Must possess and demonstrate strong leadership qualities and be a motivator of people.
Must be able to interact effectively with a variety of individuals and personalities within and between departments.
Knowledge and experience in cGMPs and relevant Safety Regulations (e.g., OSHA).
Knowledge of Microsoft Office and BatchMetricsTM
Knowledge of Kosher certification guidelines for the Food Industry.
Travel between New Jersey and Pennsylvania facilities is required - position will also hold direct reports in Wisconsin.
Benefits:
Health insurance
Dental insurance
Generous PTO package
401K with company contribution
Team environment with advancement possibilities
Company picnics and outings
Contributing to a growing and dynamic team
It is the policy of Spray-Tek Inc. to provide equal opportunity in employment for all qualified individuals regardless of race, color, religion, ethnicity, national origin, ancestry, disability, medical condition, age, citizenship, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, genetic information, military status, veteran status, and any other characteristic protected by law.
We maintain a drug-free/smoke free workplace and perform pre-employment substance abuse testing.