Evvy is unlocking precision women's healthcare through novel, overlooked female biomarkers - starting with the vaginal microbiome. The Evvy Vaginal Health Test is the world's first CLIA-certified, at-home vaginal microbiome test, and tests for 700+ bacteria and fungi with a single swab, including those related to bacterial vaginosis, yeast infections, recurrent UTIs and much more. Evvy's larger vaginal healthcare platform is the first to combine state-of-the-art microbiome testing, precision clinical care, and coaching to give women and people with vaginas the care they deserve.
Backed by leading healthcare investors such as General Catalyst, Left Lane Capital, and LabCorp, the Evvy team includes leading OB/GYNs and vaginal microbiome researchers with decades of experience at organizations like UCSF, Stanford, Harvard, Cleveland Clinic, and more. Evvy is one of the fastest growing women's health companies in the US - enabling us to deliver innovative, high quality care while scaling novel R&D to unlock a new, data-driven future in women's health.
Imagine a world where female health is finally understood: where risks are detected early and precisely; conditions are defined with specificity and nuance; and diseases are treated with personalization and care. That's the world that Evvy is pioneering.
About the role:
We're looking for a Clinical Support & Operations specialist who is passionate about our ambitious mission. This role is ideal for a healthcare professional who is looking to redefine what it means to deliver precision vaginal healthcare at scale. This role will play a critical role in scaling our existing clinical care platform to help educate and support consumers, while also working on the cutting edge of science to meaningfully improve our understanding of the female body. It's a hands-on role that will sit at the intersection of clinical, research, patient experience, and product strategy.
What you'll do:
Support patients through their journey on Evvy's clinical care platform
Coordinate between providers & patients, answering follow up questions escalated by customer experience team
Review complex patient cases to provide additional insight to medical providers
Answer advanced provider questions relating to individual patients as needed
Maintain documentation for varying stakeholders (pharmacy, providers, health coaches, customer support)
Drive improved outcomes at scale through our vaginitis platform
Partner with expert advisory board to continuously update treatment pathways / protocols based on outcomes, feedback, and Evvy's unique, closed-loop dataset - all to improve patient outcomes & satisfaction at scale
Review patient survey & outcome data to continue to identify opportunities for improvements
Drive improvements to digital care platform
Suggest copy and product changes based on user feedback
Provide best in class care while identifying and executing on opportunities for automation and scale
Work with the research team to publish outcomes from our platform
What we're looking for:
Nurse Practitioner or Registered Nurse license (credentials to be shared upon request)
3-5+ years of clinical experience (including vaginitis patients)
1-2+ years of experience at consumer-facing healthtech startup
You have a passion for working both 1:1 with patients and finding ways to scale high-quality, empathetic care
You can create structure from ambiguity, and thrive in fast paced environments.
You are passionate about Evvy's mission and the future of women's health!
You are interested in leveraging our novel data and expert advisory board to drive innovation in care pathways
Bonus points if you have:
Experience working with 3rd party provider group & compounding pharmacy to deliver novel care pathways
Company Benefits:
Unlimited PTO
$1K learning and development budget per employee
Health, dental and vision insurance offered, and HSA plans available
401k plan (Roth and traditional)
Monthly company social events
Paid parental leave
Evvy is an equal opportunity employer that is committed to diversity and inclusion both in the workplace and in our application process. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.