The Learner Experience team, a part of the Division of Online and Strategic Learning at Ball State University, supports prospective and admitted students on their journey from the time they apply through program completion. We are searching for a talented, strategic, team-oriented, and forward-thinking Director of Online Student Support Strategies to lead a high-functioning hybrid and fully remote team of advising professionals, thereby ensuring quality delivery of support services and alignment of division and university goals.
The Director of Online Student Support Strategies position is a full-time position focused on championing online student success.
The salary range for this opportunity is $62,000 - $67,000 annually.
Destination 2040: Our Flight Path establishes Ball State University's ambitious goals for our second century: • We pledge to provide a premier educational experience for every student. • We pledge to partner with the community to improve the lives of our neighbors. • We are dedicated to having a lifelong presence in the lives of our alumni.
And when we complement these promises with our commitment to our enduring values, we define that which makes our University and its culture distinctive.
Our faculty are collegial, collaborative, innovative, inclusive, and adaptive, both within and beyond one's home unit. These attributes include commitments to collaborative discourse, interdisciplinary inquiry, and enterprising learning practices.
Our faculty are expected to be innovative, adaptive, engaging teachers across modalities; producers of impactful creative and/or scholarly work; leaders in meaningful service activities to multiple communities. We seek faculty members who are strategic thinkers, engaging our dynamic communities. We are committed to student and faculty success, impact, and access, within an environment that prioritizes inclusive excellence. We inspire each other to be critical thinkers and responsible citizens, so that we can pursue fulfilling careers and meaningful lives.
Duties and Responsibilities:
Provide effective leadership in the delivery, evaluation, and refinement of student strategies for supporting online students and programs; create networks with academic and administrative departments throughout the university to ensure a successful, and streamlined, learner experience; coordinate at director's level within the unit to ensure student and program strategies support and align with unit's goals; conduct research in online learner support and explore forward-thinking strategies; support the Executive Director for Learner Experience with learner and systemic strategies that align with the goals of the unit and the institution. Excellent communication and interpersonal skills; demonstrated ability to solve problems in a fast-paced constantly changing environment. Demonstrated knowledge of strategic planning and knowledge of student success strategies; demonstrated computer skill including Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and Customer Relationship Management (CRM) system; demonstrated ability to work in cross functional teams, willingness and ability to travel.
Minimum Qualifications:
Master's degree from an accredited institution.
Preferred Qualifications:
Additional experience working with online or distance education students; prior experience with 'early alert' academic systems, prior experience with the coordination of business activities with an academic department and/or college.
Candidates for searches must have current authorization to be employed in the U.S. without employer sponsorship.
To ensure full consideration, applications must be received by 5/2/2024.
Include the following documents with your application: Curriculum Vitae and in support of your application for this position, please prepare and submit a cover letter that describes how your qualifications and experiences align with the elements of the position description (or leadership profile). In your cover letter, please also describe how you have demonstrated a commitment to our University's enduring values, including inclusiveness, which we define as a commitment 'to respect and embrace equity, inclusion, and diversity in people, ideas, and opinions.'
The option to upload transcripts is available. Original, official transcripts showing the highest related degree earner is required at the time of hire (even if obtained at BSU). Degree verification will be conducted.
Ball State is a great place to work! In fact, Forbes has ranked Ball State University as the fourth-best midsized employer-and the only recognized education institution-in the State of Indiana Ball State University is located in Muncie, Indiana, on an attractive campus 45 miles northeast of Indianapolis. Approximately 20,000 graduate and undergraduate students enroll in one of eight academic colleges that offer 270+ undergraduate and graduate programs. Many of our master's, doctoral, certificate, and specialist degrees rank among the best in the nation. We engage students in educational, research, and creative endeavors that empower our graduates to have fulfilling careers and meaningful lives enriched by lifelong learning and service, while we enhance the economic, environmental, and social vitality of our community, our state, and our world.
The Ball State way is rooted in the Beneficence Pledge - a commitment to excellence in teaching and scholarship, honesty and integrity, social responsibility, gratitude and valuing the intrinsic worth of each member of our community. Ball State students, faculty and staff are empowered in a culture that believes in them and demands they believe in themselves. They are partners in an innovative, immersive approach to education. They are supported by living and learning facilities that enable intellectual curiosity. We graduate scholars who are changing the world, and we've dedicated our University to do the same.
Ball State University is an Equal Opportunity/Affirmative Action employer that is strongly and actively committed to diversity within its community. Women, minorities, individuals with disabilities and protected veterans are strongly encouraged to apply. All qualified applicants will receive equal consideration for employment without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, protected veteran status or any other legally protected status.