The Control Tower Lead Dispatcher is responsible for overseeing and monitoring the Control Tower
Dispatchers and the loads/deliveries they are assigning and tracking.
Job Duties
Primary Duties • Listens/Monitors to ensure the Dispatchers appropriately receive orders and assign shipments • Dispatches all runs in a timely manner to ensure deliveries are made as scheduled • Provides customers with accurate and timely information regarding activity • Assists Terminal Manager • Compiles list of available vehicles • Assigns vehicles according to factors such as purpose of trip, freight requirements, and
preference of user • Records time of departure, destination, cargo, and expected time of return • Directs activities of drivers via call or texts • Tracks in-transit shipments • Confers with customers to expedite or locate missing, misrouted, delayed, or damaged
merchandise • Establishes service or delivery routes
Other Duties • As required and assigned
Minimum Requirements
Experience • Minimum 1 year related experience and/or training • Prior Dispatching experience in a fast-moving environment preferred • Critical Understanding/Emphasis on time-sensitive deliveries dealing with medications, specimens
and results
Essential Skills • Ability to solve problems in a quick manner, as time is of the essence • Geographical understanding and comprehension a plus • Certifications in HIPPA Training & Blood Borne Pathogen Training a plus • Ability to read and interpret documents such as safety rules, instructions, and procedure manual • Ability to write routine reports and correspondence • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
Environment
While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel. The employee frequently is required to sit, reach with hands and arms, and talk or hear. The employee is required to stand; walk; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. While performing the duties of this job the employee is occasionally exposed to moving mechanical parts and vehicles. The employee is regularly exposed to ambient lighting
and temperate climate conditions.
Disclaimer
1. The following statements are intended to describe the general nature and level of work being
performed. They are not intended to be construed as an exhaustive list of all responsibilities,
duties, and skills required of personnel so classified.
2. Job Duties as documented in this job description are considered "Essential Functions" and have
been created by the standards of the Equal Employment Opportunity Commission (EEOC). The
standards of the Americans with Disabilities Act (1990) require that employees be able to perform
"Essential Functions" of the job with or without reasonable accommodation. Reasonable
accommodations may be made to enable individuals with disabilities to perform the "Essential