-5-7 years minimum experience with troubleshooting, repairing, and maintaining Robots (preferably FANUC) and controllers
-Discuss, diagnosis, and resolve issues related to repairing robots (including operational and process issues) as reported by customers and/or Service Engineers.
-Answer technical support requests (via phone call, email, or webchat), identify the problem and follow up with a thoroughly researched solution before properly logging via the technical support log,
-Create spare part quotations, quick reference guides, and technical support logs (including common solutions to challenges) to provide to customers in response to technical support inquiries.
-Utilize online documentation and hardcopy manuals to locate appropriate troubleshooting steps and/or technical information to be sent to internal and external customers, or utilized during onsite project coordination.
*Will receive a training prior to starting?*?
Responsibilities:
A leading supplier of automation for manufacturing is looking for a Robotics Technical Support Specialist to play an integral role by providing frontline technical support to internal and external customers within a fast-paced technical customer service hotline group. This position will focus on maintaining a "Service First" mindset by providing helpful, courteous, and detailed technical support and guidance to customers regarding debug and repair of robots, controllers, and related systems/equipment, as well as on-site project coordination.