Associate, Application Support at Interra Credit Union in GOSHEN, Indiana

Job Description:

Working Model: Hybrid
 

We have a balanced hybrid working model to ensure you have the flexibility you need. The successful candidate will balance their time between working in the office (minimum of two days) and working from home.
 

As an Associate Application Support, you will be responsible for providing business support for three or more Credit Union's applications and be the liaison between Application Support and other business departments.  Assist in various areas to include, but not limited to vendor technical liaison, expert level of application subject matter expertise, test planning & execution, complex configuration management, and the generation of advanced ad-hoc reports and scheduled reports.  Helps maintain integrity and quality of the data, and the data integrations between applications.  Maintains application configurations.  Provide day-to-day production support for assigned software applications and collaborates with business owners on feature usage and updates.

Direct Reports: None

HOW YOU WILL MAKE AN IMPACT

                -Works as an IT liaison, facilitating resolution between the software application and our environment. Accountable for coordinating vendors, IT, and various departments to lead solution resolution and apply enhancements. Documents user acceptance testing for upgrades, development, and version releases. Collaborates with application owners to develop actionable steps that will improve processes and optimize results while maintaining application integrity and integration with other applications.

                -Monitoring of Incident / Case tracking related to product and service solutions with vendors and for internal tickets. Troubleshooting and resolving cases as assigned meeting acceptable service level. Supports process improvement, optimizing peak performance and utilization of the applications. Seeks to minimize recurrence of software and integration issues.

                -Develop complex custom reports requested from various business departments utilizing application DataMart tools, report writing tools, or utilizing BI data warehouse tools. Assess need and priority while determining source of the data.

                -Lead testing efforts and resolves issues before turning over testing to the business side. Ensure testing is thorough before updating into production using change control procedures. Work with application owners and support lead/manager to determine what level of communication is necessary. Prepare change communication.

                -For the support team, lead application business continuity activities, disaster recovery testing, as well as preparing for and supporting monthly, quarterly and year end activities.

                Attends training and maintains a basic knowledge of procedures to ensure compliance with laws and regulations governing financial institutions.

                -Must comply with all company policies and procedures, applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the USA PATRIOT Act, the Office of Foreign Assets Control, AML/CIP, Consumer Privacy, Regulation CC, Information Security, Bank Protection Act, FACT-Identity Theft, Information Technology and GLBA.

WHAT YOU WILL NEED TO SUCCEED

Experience

6+ years’ experience in the Financial Industry working with applications which may include core, imaging, loan origination and processing, or member facing applications.

Education / Certifications / Licenses

This level of knowledge is acquired through completion of a required Bachelor’s degree in Business, Information Systems, Computer Science, or related field. Must have and maintain a valid driver's license.

 

PREFERRED SKILLS

• Ability to perform and deliver under pressure.


• Ability to work with and participate in a high performing team.


• Professional level of verbal and written communication skills are essential to the position.


• Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint).


• Demonstrated knowledge of Credit Union regulations, products, policies, procedures, and services.


• Advanced analytical skills for a variety of tasks or projects.


• Ability to drive oneself to take initiative and action to pursue goals and complete tasks.


• Ability to deal with complex problems involving multiple facets, variables and situations.


• Ability to provide world class member service while executing Interra’s vision, mission, and delivery of Core Values.

 INTERPERSONAL SKILLS

• Courtesy and tact are essential elements of the job.


• Work involves personal contact with customers and others inside and outside the organization, generally regarding fairly routine matters for the purposes of giving and obtaining information or instructions, updating or referring.


• Communications generally require shorter and not in-depth discussions.

COMPETENCIES

• 
  Adaptable - Maintains effectiveness in reaching goals by adapting to changing circumstances, tasks, responsibilities, and people. Adjusts effectively to new work structures, processes, or requirements.


• 
  Balance Stakeholders – Understands the needs of diverse stakeholders and the underlying motivations driving those needs, including cultural and ethical factors. Acts fairly in the decision-making process when faced with conflicting demands of stakeholders.


• 
  Effective Communication - Utilizes a variety of communication modalities effectively and appropriately across multiple channels. Is effective in a variety of communication settings: one-on-one, small, and large groups, or among diverse styles and position levels. Adjusts to fit the message to the audience. Provides timely and helpful information to others across the organization.


• 
  Functional Expertise - Possesses a sufficient level of technical and professional skill or knowledge in position-related areas; keeps up with current developments and trends in areas of expertise; actively seeks ways to grow and be challenged using both formal and informal development activities.


• 
  Interpersonal Savvy - Relates to and can connect with diverse individuals and groups at all levels within the organization. Externally, builds appropriate relationships and rapport with members and external partners.


• 
  Manage Complexity – Makes sense of complex information, processes, and activities to effectively solve problems. Defines situations accurately before determining problems and formulating approaches to solutions; is able to accomplish complex tasks with minimal guidance or instruction.

 ADA REQUIREMENTS

Physical Requirements

• Able to bend, sit, and stand in order to perform primarily sedentary work with limited physical exertion and occasional lifting of up to 10 lbs.


• Must be capable of climbing / descending stairs in an emergency situation.


• Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators.


• Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary.


• Must be able to work extended hours or travel off site whenever required or requested by management.


• Must be capable of regular, reliable, and timely attendance.

 

Working Conditions

• Must be able to routinely perform work indoors in climate-controlled shared work area with minimal noise.

 

Mental and/or Emotional Requirements

• Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team.


• Must be able to read and carry out various written instructions and follow oral instructions.


• Must be able to complete basic mathematical calculations, spell accurately, and understand computer basics.


• Must be able to speak clearly and deliver information in a logical and understandable sequence.


• Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public.


• Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace.


• Must be able to effectively handle multiple, simultaneous, and changing priorities.


• Must be capable of exercising highest level of discretion on both internal and external confidential matters.

ACKNOWLEDGEMENT

Nothing in the position description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This Job description is not a contract and should not be constructed as a guarantee of employment for any period of time.  Interra Credit Union is an Equal Opportunity Employer and does not discriminate against employees or applicants based on race color, religion, sex/gender, national origin, disability, age, or any other category protected by law.

Application Support

Apply Now