Technical Inside Sales at Flow Control Group in Charlotte, North Carolina

Job Description:

Technical Inside Sales

Charlotte, NC, USA Req #585

Monday, April 8, 2024

Company: Triangle Process Equipment, Inc.

About Us Triangle Process Equipment has been using its extensive knowledge of the sanitary processing equipment industry to deliver stainless steel and single-use processing solutions to the pharmaceutical, food, beverage, brewing and cosmetics markets since the company's founding in 1999. Located in the mid-Atlantic and with a nationwide sales infrastructure, Triangle Process Equipment applies an intimate knowledge of sanitary processing equipment and the markets it serves to put customers' needs first. From preventing cross-batch contamination in pharmaceutical and hygienic manufacturing environments, to delivering cost-conscious pump options, Triangle Process Equipment is committed to understanding niche applications and quickly equipping customers with specialized, best-practices solutions. We proudly collaborate with our trusted sanitary processing equipment vendors to obtain an unparalleled depth of knowledge about process equipment and to deliver consistent pricing practices and maintain steady project timelines. Backed by such integrity at the supplier level, Triangle Process Equipment is positioned to deliver unmatched industrial processing expertise and best-in-class customer service for years to come.

Summary

The Technical Inside Sales Representative will be responsible for providing exceptional service to our valued clients. In addition, you will recommend technical solutions to a varied industrial customer base, support outside sales, and generate complex quotes.

Responsibilities

• Maintain and cultivate positive customer relationships.
• Provide price and availability on any standard or specialty items directly to customers.
• Take and solicit orders from customers over the phone and via e-mail.
• Process orders, via order entry system, from our stock or directly source from suppliers.
• Expedite orders and maintain contact with customers and suppliers.
• Follow up on orders to assure critical deliveries.
• Resolve any order problems related to delivery or paperwork issues directly with customer and suppliers.
• Handle all inquiries/contacts in a professional manner.
• Work in concert with our outside sales team; funnel leads/opportunities to the sales team.
• Resolve product issues or determine product needs over the phone or via e-mail.

Competencies

• Ability to address concerns and communicate clearly and efficiently.
• Convey a positive, customer-friendly disposition.
• Handle and resolve challenging problems.
• Strong organizational, communication, attention to detail and time management skills.
• Establish priorities, work independently, and proceed with objectives with minimal supervision.
• Strong customer-service focus with a passion to exceed customer expectations.
• High energy, drive and sense of responsibility.

Position Type/Expected Hours of Work

• This is a full-time position. Days and hours of work are Monday through Friday; 8 am to 5 pm.

Preferred Education and Experience

• Bachelor's degree in business or engineering.
• Strong mechanical aptitude.
• Experience in customer service.

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Other details

• Pay Type Salary