Customer Service Technician at University of Houston - Downtown in Houston, Texas

Job Description:

This position may be eligible for Hybrid Work, working remotely for up to one day per week after the initial 90 days of employment.

Hourly Rate: $15.87/hr. or higher, commensurate with experience and/or education 

JOB SUMMARY 

The Customer Service Technician provides general information to current and prospective students and to other university visitors.

 

DUTIES 

• Provides customer support by answering questions and resolving minor issues


• Collects documents and provides assistance with obtaining documents


• Ensures the customer understands the processes


• Performs data entry and administrative tasks as required

MARGINAL DUTIES 

• Performs all other duties as assigned

 

SUPERVISORY RESPONSIBILITIES 

Direct Reports:

• Supervises student workers

Delegation of Work:

• Regularly assigns work to subordinate(s)

Supervision Given:

• Supervises the work of student employees

KNOWLEDGE, SKILLS, AND ABILITIES 

Knowledge:

• Knowledge of the departmental processes in a higher education environment and of the associated trends, issues, and accepted practices

Skills:

• Good technical skills, including proficiency in PeopleSoft


• Strong analytical and problem-solving skills 


• Excellent interpersonal and communication skills

Abilities:

• Ability to understand and explain university policies and processes


• Ability to verify information for customers and assist


• Ability to effectively communicate with a wide range of individuals and constituencies in a diverse community

WORK LOCATION AND PHYSICAL DEMANDS 

Primary Work Location:

• Works in an office environment

Physical Demands:

• Work is performed in a typical interior work environment that does not subject the employee to any unpleasant elements


• The individual has discretion in relation to walking, standing, etc., and has minimal exposure to physical risks

EEO/AA

Required Education:

• Completion of some college coursework

Required Experience:

• Minimum of one (1) year of related job experience

License/Certification:

• None required

PREFERRED QUALIFICATIONS 

• None

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