Job Description:
SunWatch Technician
Req number:
R2016
Employment type:
Full time
Worksite flexibility:
Onsite
Job Summary
We are looking for a motivated Sunwatch Technician ready to take us to the next level! If you have customer service and network troubleshooting skills, and are looking for your next career move, apply now.
Job Description
We are looking for a Sunwatch Technician to provide hardware and software technical support to the Sunwatch toll system. This position will be full-time contract and onsite. This is a 3rd shift position, 12 AM - 8:30 AM, Sunday - Thursday.
What You'll Do
- Monitor Tolls system hardware and software to ensure the proper operations of switches, firewalls, and remote technologies
- Field incoming calls, help callers troubleshoot Toll system issues, diagnose Tolls system problems, and provide resolutions.
- Address Toll system issues on-site
- Relay details about Toll system issues to field technicians and schedule them to go to locations to work on Toll system equipment
- Maintain field technician schedules, assist technicians on the phone, and keep records of repairs made for each client
- Document all incoming calls and record the technical issues addressed in each call
- Maintain logs of resolutions, communicate with vendors about ongoing problems
- Use a ticketing system to update information regarding the progress of each call
What You'll Need
Required:
- Associate degree in electronics, computer science, network engineering, or information technology (Minimum one year of real-world experience with reputable company in the IT field also acceptable)
- Knowledge of local area networks, wide area networks and remote troubleshooting.
- Familiarity with Remote Troubleshooting - must have basic knowledge and understanding how networking technologies work and be able to troubleshoot issues with switches, and other equipment
- Computer Skills - must have knowledge of computer operating systems minimum Microsoft Windows.
- Customer Service - must be able to resolve customer issues either via email or by telephone in a timely manner
- Analytical Thinking - must be able to analyze given information about system issues to arrive at real solutions either by online reports or from telephone conversations
- Problem-Solving Skills - must be able after diagnosing system problems to follow through until issue is resolved
- Communication Skills - must have strong verbal and written communication skills for conversing with other technicians, callers, vendors, and managers; listening skills are needed to understand caller concerns and issues
Preferred:
- CompTIA A+ certification
- Linux/Unix experience
Physical Demands
- Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards
- Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
- Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor
Reasonable Accommodation Statement
If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 - 8111.
Equal Employment Opportunity Policy Statement
It is the policy of CAI not to discriminate against any employee or applicant due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.
