AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government. We are dedicated to recruiting, developing, and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values, and dedicated to our customers' mission.
Our National Security Team supports the intelligence community by providing, operating and assuring critical voice, video and collaboration services for the full spectrum of operations.
AT&T has an opening for a Site Service Business Lead (SBL) to support the contract's program and with the customer's service processes, projects and procedures. The Site SBL is the focal point on service planning and performance coordination with other customer enterprise IT service providers and with the appropriate Government stakeholders to determine service specific changes needed throughout the life of the Service via Service Fulfillment, and execution of Network Connectivity Service requests. This position works closely with program Site Lead, program leadership, customer leadership, and representatives of other IT service providers under the customer's IT ecosystem.
The job duties of the Site Service Business Lead (SBL) are as follows:
Go-to person on site on behalf of the program for communication behind Program SBLs, Project Managers who act as the final point of contact, ensuring that any complicated endeavors during system development/implementation are solved immediately.
Ensure all engineering and operation systems work together, from managing business and management aspects to making sure each part is engineered correctly to meet functional and technical requirements taking into consideration customer requirements.
Identify and coordinate with both customer, partner, and program stakeholders to communicate and resolve problems within specific projects and service offerings (people, process and/or technology) as they are identified.
Support and lead cross-functional team/s to drive shared accountability, and mutual commitment to program delivery and objectives for Network Connectivity Service requests and program projects.
Serve as a customer contact for program information, manage key relationships and host customer reviews for site and enterprise projects.
Support and establish standards for performance and measuring progress towards goals.
Ensure that timely and accurate milestone reviews and routine reports are conducted on assigned projects. Use these tools to expose risks and issues and develop action plans to mitigate risks and resolve issues.
Lead escalations and communication on program status and issues to associates in technical, non-technical, and executive leadership functions.
Understand and implement service area long-term strategy as it applies to the program alongside of the program defined network service area SBLs and program leadership.
Required Clearance: TS/SCI with polygraph. (#ts/sci) (#polygraph)
Required Qualifications: Candidate must have 16 years of experience that can be a combination of work history and education. This equates to a Doctorate and 8 years, master's and 10 years, bachelor's and 12 years, associates and 14 years or HS diploma and 16 years.
Additional qualifications:
Excellent communication, personal and governance skills, allowing them to resolve problems and manage projects from the beginning until completion with exceptional efficiency.
Qualified candidates will have a background in IT, computer systems engineering, systems engineering and analysis, or project management.
Thrive within a highly dynamic and changing environment while adapting and managing shifting customer priorities.
Experience with service or product management.
Exceptional organizational and critical thinking skills.
Experience with stakeholder management.
Desired Qualifications
Expertise within a defined network service area. Such expertise would include network engineering, network security or network monitoring.
Demonstrated expert ability to effectively work with senior and executive level government staff.
Project Management experience.
Ready to join our team? Apply today!
Our Site Service Business Lead (IT-IA-IM Program / PM III) (Government) earns between $98,100 - $190,000 yearly. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.
Joining our team comes with amazing perks and benefits:
Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected • Adoption Reimbursement
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone
Weekly Hours: 40
Time Type: Regular
Location: Santa Maria, California
It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.