EPS Care Coordinator (Enhanced Patient Services) at NEW OP Template (PR & TLM MME / HR Enterprise) - Pay Calc 2.0 in Redding, California

Job Description:

Base Pay: $21.00 - $26.00 / hour
JOB SUMMARY
The Enhanced Patient Services Care Coordinator will work in a team environment to assist individuals at risk of homelessness or who are homeless and are high utilizing Medi-Cal and Medi-Medi beneficiaries in an intensive case management model. The Care Coordinator will provide support for intensive medical case management system for people enrolled in intensive case management programs and will support the following activities: screening and enrollment of participants, field visits, assessment, care coordination, connection to medical resources, connection to community resources, education, patient empowerment and utilization review.
JOB DUTIES AND RESPONSIBILITIES
Review daily referrals; meet with clients in order to obtain program consent, administer required assessments, and review clients care plan, medical follow-up and psychosocial needs. Work collaboratively with the HOPE Medical Team and Enhanced Patient Services Case Management Team. Assist client with meeting the goals identified in their care plan. Assist in timely scheduling of primary care and other medical appointments to support client health. May attend appointments with clients Link individuals to the application process for various community assistance programs Maintain good working relationship with community health partners by working as a liaison with other agencies and the community Document all clinical support tasks to meet data collection requirements Complete all necessary billing paperwork to support client services. Participate in quality assurance activities to monitor and improve client service quality Review hospital inpatient and ER reports for program participants Assist in locating clients in support of field visits, as part as a multidisciplinary team Participate in on-going training and reviews Must be able to prioritize multiple projects Other duties as assigned
KNOWLEDGE, SKILLS, AND ABILITIES
Proficiency with Microsoft Office applications including Outlook, Word, Excel and PowerPoint Ability to prioritize projects, work relatively independently, manage multiple tasks, and meet deadlines Strong organizational skills Strong written and verbal communication skills Ability to effectively present information, respond to questions, and generally communicate clearly and respectfully with participants, coworkers, other agencies and companies Comfortable discussing sensitive health issues with clients Strong interpersonal skills. Ability to work with people with a variety of backgrounds and educational levels both in person and on the phone Ability to work independently and as part of a team Good judgment, problem solving and decision-making skills Ability to uphold client confidentiality with the utmost professionalism Ability to travel to other offices and community locations Support patients in a non-judgmental way. Ability to complete CPR certification
EDUCATION & EXPERIENCE
High School diploma or GED required Current CA Drivers License
PREFERRED QUALIFICATIONS
Experience working in a healthcare setting Prior case management experience Community Health Worker Certificate (CHW), Medical Assistant or Certified Nursing Assistant Certificate (CNA) with one year of community health experience, or a minimum of 5 years of community health/field work experience
BENEFITS
Competitive WagesMedical InsuranceDental InsuranceVision Insurance403 (b) Retirement Plan with matching employer contributionLong-term Disability coverageAccidental Death and DismembermentLife InsuranceFlexible Spending AccountPaid VacationPaid HolidaysCME with stipendEmployee Assistance ProgramJury Duty PayBereavement PayHealth Club Membership DiscountsPrescription Discount Program529 College Savings PlanEducational ReimbursementFree subscription based App for Meditation and SleepFree Teledoc service for benefit eligible employees