CareAbout Health is a managed services organization (MSO) that provides expert advice, resources, tools, and other support to its portfolio of medical groups and healthcare focused companies. CareAbout Health is helping align incentives to create a world where patients, providers, and payers work together in a seamless, coordinated manner toward common goals: higher quality, lower cost, better outcomes.
Role Title: Director of Clinical Operations
FLSA Category: Exempt
Role Location: Hybrid/ Northern NJ
Reporting Relationships:
This position reports to Vice President of Clinical Operations.
Role Summary and Responsibilities:
Care 360 is a department of CareAbout Health which provides centralized support to our medical practices: care access, care coordination, and HCC Coding. We are a growing division with many patient-centered projects which provide continuity of care for patients between office visits to help improve clinical outcomes and patient satisfaction. The Director of Clinical Operations role will be responsible for the people management of the clinical associate team and be responsible for learning and understanding at a high level, Value based care and specifically HEDIS Quality performance.
Key Responsibilities / Essential Functions:
Oversee day to day functions of Care360 Associates to ensure calls and quality efficiency.
Collect and distribute gap/ call lists to staff and set prioritization.
Work with COO's, Regional Managers, and Office Managers on Site operations that include Unit economics, workflow efficiencies, and other operating opportunities.
Work with COO's, CMO's, Regional Managers, and Office Managers on Site operations to implement VBC and Care 360 workflows and strategies.
Work with quality and site managers to complete various projects and tasks.
Work with Medical Director of Care 360 to effectively grow the Care 360 team including conducting interviews, finalizing hiring decisions, and more.
Work and develop training modules for new staff with project coordinators.
Work along with Medical Director of Care 360 to identify top talents within the department to determine eligibility for promotion and other special projects to enhance their current roles.
Work with project coordinator/ manager/ staff on ensuring special projects are staffed appropriately and completed in a timely manner.
Conduct monthly stakeholder engagement with care team and sites.
Attend all Quality Meetings with Payer Partners.
Attend JOC Meetings with Medical Director of Care 360.
Present and engage with external and internal stakeholders to continue Care 360's excellence and reputation.
Understanding and training of team in HEDIS Quality Measures.
Have some sales understanding and skill to be able to both sell core concepts to providers but also run the team in a sales-oriented manner.
Other duties as assigned.
Qualifications
Bachelor's Degree required; MBA preferred.
4+ years of management experience required.
Site Operations experience preferred.
Sales and Sales Manager experience preferred.
Health Care Experience preferred.
Ability to multi-task and use multiple systems, including our EMR to provide medical information and patient support/follow up after the clinical visit.
Passionate about customer service and patient satisfaction.
Courteous, empathic, and professional manner.
Strong written and verbal communication, interpersonal, and organizational skills.
Physical Requirements
Sedentary.
Sitting at the desk most of the day.
Standing or walking less than two hours per day.
Lifting no more than ten pounds on rare occasions.
Must be able to work at a computer and answer phone calls on a regular basis.
Compensation is based on the level and requirements of the role.
Salary within our ranges may also be determined by your education, experience, knowledge, skills, abilities, and location, as required by the role, as well as internal equity and alignment with market data.
CareAbout Health is committed to providing an environment of mutual respect where equal opportunities are available to all applicants and employees without regard to actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances (referred to as "protected characteristics").
We are interested in every qualified candidate who is legally able to work in the United States without sponsorship. We cannot offer any visa sponsorship now at this time.