Direct Selling News (DSN) is the go-to resource for comprehensive coverage of the global direct selling channel. With over 20 years of experience, we are a multi-media company offering print, digital, video, podcasts, webinars and the largest executive attended events in the channel. Our free executive educational events, daily news and content, ensure executives, entrepreneurs, and enthusiasts receive unparalleled insights and analysis, keeping them ahead of industry trends.
DSN stands out for its exclusive events and interviews with industry leaders, providing intimate insights into the strategies, challenges and triumphs that shape the direct selling landscape. Trusted by professionals worldwide, our content serves as a valuable resource, offering actionable insights and thought-provoking analysis to drive the global channel forward. Join us on this journey as we continue to shape the conversation and guide the direct selling channel towards success.
This role will work within structured processes and procedures to ensure that all assigned, or workflow-appropriate database records and fields meet or exceed the Company's database standards, requirements, accuracy and completion that may be subsequently modified. The Associate must have a strong technical ability to learn and use software applications including AI tools.
The Associate is also responsible for managing and monitoring multiple inboxes and the company's main line phone number, responding on behalf of the company, filtering and delegating/distributing to appropriate team members and executives as applicable.
The Associate must also possess strong analytical and internet research skills, as well as being resourceful with excellent communication, organization, and written skills, including the ability to work effectively and directly with the CEO, other personnel and departments.
The Associate must also demonstrate an ability to balance multiple tasks and assignments on an ongoing basis, including quickly switching between them as required to adjust to new projects or workflow priority changes. Lastly, Associate must also possess and be able to maintain a high level of ongoing familiarity with the job standards, process and expectations, and overall adherence and accuracy as required with specific emphasis on data connectivity between the various lists/segments and team members.
Responsibilities • Coordinate all aspects of registration planning, including pre-planning, execution and post event reporting for 3 in person events per year ranging from 300 - 700 registrants per event, 5 - 6 Webinar events per year, and 6-8 invitation-only executive dinners per year. • Maintain all event registration management, reporting and analysis. • Handle all incoming registration-related questions from members, attendees and internal teams - specifically serving as the event team liaison with registrants prior to each event. • Create and set-up registrant badges. • Ensure all registration equipment and supplies are ordered and shipped for in-person events, and that onsite registration teams are trained on applicable systems and processes. • Partner with registration provider to ensure timely knowledge of system enhancements, resolve development queries, and customize reporting as needed. • Provide post-event registration data-analysis and participate in debrief and reflection meeting, to ensure continuous improvement and future enhancements across the events. • Continuously provide improvements to registration processes, systems, reporting and data management • Reporting Weekly reporting of all event registration numbers. • Track and analyze data for trends - reporting on wins, risks, and other key areas for future events • Ensure clean and accurate registration data across all events and reports. • Partner with finance to ensure accurate financial reporting and to address new report development (as applicable) and any audit needs. • Pull and communicate all event-related reports • Manage all attendee reporting for both live and on demand attendance. • Maintains historical data and records.
Responsible for managing multiple inboxes, responding on behalf of the company, delegate and distribute inquiries to appropriate team members as required.
Responsible for monitoring the company mainline phone for all incoming calls and texts, responding on behalf of the company, delegate and distribute inquiries to appropriate team members as required.
Responsible for providing daily/weekly/monthly summary reports to the CEO including communicating issues, ongoing trends, setbacks and/or successes.
Responsible for building and maintaining lists, segments and tagging in the company's email marketing platform of approximately 25+ existing lists/segments, currently using Constant Contact.
Communications: • Manage all registrant communications, which include but are not limited to confirmation emails, know-before-you-go emails, access instructions, and event follow-ups. - • Under the direction of the leadership team, this person will be required to provide additional assistance on other project components as required within the team. • Attend onsite events to provide registration support.
Skills: • Resourceful, with ability to calmly problem solve in last-minute or stressful situations. • Proactive, hands-on individual with the ability to multi-task, manage time and resources effectively and prioritize with minimal direction in a fast-paced environment. • Superior organizational and planning skills with excellent written and oral communication skills • Excellent project management skills and the ability to effectively prioritize work. • Interact with the direct selling community, and represent the organization tactfully and diplomatically • Excellent interpersonal skills with the ability to interact and communicate with all levels of the company (including C-Level Executives). • Self-starter with a strong attention to detail • A positive, can-do attitude, high-energy, enthusiastic team player. • Ability to work on tasks independently as well as collaboratively in a team environment • Advanced computer skills with ability to learn and use new programs/technology. • High level of technological proficiency, with the ability to quickly learn and master new tools for data analysis.
Education and Work Experience • University degree preferred but will consider relevant work experience in lieu of a degree. • At least 3 (three) years of experience developing and managing event registration. • At least 3 (three) years of experience with data reporting (report development and presentation delivery)
Physical and Mental Demands • Work normal business hours, including extended hours and evenings, when necessary • Remain in a stationary position, often standing or sitting, for prolonged periods • Regular use of office equipment such as a computer/laptop and monitor computer screens • Dexterity of hands and fingers to operate a computer keyboard, mouse, and other computer components
Equal Employment Opportunity Statement
All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic as protected by applicable law.