ENGINEERING MANAGEMENT • Manage and participate as needed in the daily Project Engineering, Field Engineering and Engineering Design and Support activities including, but not limited to:
o In-house activities in support of: • Engineering and documentation of new system and upgrade orders • Final assembly, testing and shipment of new systems and upgrades • Customer repair orders • Testing and shipment of new parts orders • Testing and calibration of new PCB assemblies
o On-site activities including, but not limited to: • Post Sales Service activities • New system and upgrade installation and start up activities • Administrative functions including, but not limited to:
o Oversee employee time keeping and expense reporting activities
o Establish customer invoice amounts for repair charges and on site start up activities
o Establish policies and procedures
o Regular and on-going internal communications
o Manage scheduling of after hours Customer Support rotation. • Customer Service activities • Continuous improvement activities
PEOPLE MANAGEMENT • Develop employees through continuous learning activities, coaching and performance management. Evaluate needs and establish training initiatives. • Establish realistic goals for team members. Monitor and guide accordingly. • Establish staffing requirements in support of organizational objectives. Interview and select qualified personnel. • Foster teamwork and positive employee relations through regular & open communications.
MINIMUM QUALIFICATIONS • Bachelors of Science in Engineering and/or related field. • Hands-on proficiency with Automation & Controls and Electrical Engineering design • Five years experience in Engineering/Technical leadership/management role. • Demonstrated leadership abilities; goal orientation and strategic and tactical planning • Problem solving skills with ability to use good business judgment and make decisions. • Good written and verbal communication skills. Team oriented with good customer service/interaction skills • Demonstrated planning, organizational and time management skills • Willingness to travel to both domestic and international locations