The Universal Banker provides exceptional in-branch customer experience through teller transactions, sales, and service. This position is responsible for processing account deposits and withdrawals for a variety of account holders and should exceed the customer's expectations while servicing their financial needs. The Universal Banker works to improve profitability of the banking center.
WHAT DO YOU LIKE?
A Universal Banker:
Enjoys communicating with customers and assisting them with daily transactions.
Excels in listening for sales opportunities.
Enjoys nurturing relationships with and identifying needs of customers to promote service quality and business growth.
Is detail oriented and has strong knowledge of retail banking products & services.
WHAT WILL YOU DO?
Serve as the initial point of contact for customers entering the bank.
Ensure cash drawer is accurate and balanced before and after your shift.
Perform all teller transactions accurately & efficiently.
Opening new accounts and assist with loan applications.
Respond to customer requests & inquiries.
Meet individual sales & customer service goals, which will actively contribute to overall branch goals.
WHAT WILL MAKE YOU SUCCESSFUL?
A successful Universal Banker typically has:
High School Diploma or equivalent.
1-3 years of cash handling and customer service experience.
Demonstrated ability to multitask and manage time.
Ability to accurately count/balance cash.
Strong knowledge of and adherence to bank policies & procedures.
BENEFITS INCLUDE:
Full insurance benefits, including health, dental, vision, short-term & long-term disability.
20 days of paid time off plus 11 paid holidays.
401(k) retirement savings plan with HTLF matching up to the first 5% of your contribution.
Tuition reimbursement and student debt assistance.
Employee Assistance Program, Perkspot employee discount program and much more!