Service Analyst establishes technical knowledge around our processes and work items
Primary Responsibilities: • Assist team members daily to complete work in order to meet departmental and regulatory standards • Review data of contract participants for accuracy • Prepare correspondence to contract participants • Monitor target response dates and follow-up in a timely manner as needed • Ensure proper documentation in workflow applications and participant files • Review forms and supporting documentation for completeness and accuracy • Transact routine non-financial activity on client accounts with both expediency and accuracy • Ability to explain basic information in functional area • Ability to multi task and leverage organizational skills • Effective decision making based on comprehensive case analysis • Demonstrate valuable interpersonal skills • Answer phone inquiries from participants.
Qualifications: • Associates, or Bachelors degree preferred, or equivalent years of related experience • Strong analytical and problem-solving skills • Accountable, ethical, good decision making ability • Strong written and verbal communication skills required • Good computer skills and ability to multitask