Program Manager, Research Training at Massachusetts General Hospital(MGH) in Boston, Massachusetts

Job Description:

GENERAL SUMMARY / OVERVIEW STATEMENT:



The Massachusetts General Hospital Center for Aging and Serious Illness (CASI), a research center within the Mongan Institute and affiliated with the Division of Palliative Care and Geriatric Medicine, seeks a Program Manager to serve as a leader within our dynamic and growing team.


The mission of CASI is to improve the well-being of older adults and enhance the lived experience of those with advanced illnesses, as well as their families and caregivers. Our research team is responsible for numerous clinical trials and studies in healthcare and community settings, as well as several training programs and educational opportunities for early-career investigators.



The Program Manager is expected to work independently to manage day-to-day administrative and operational needs of our training programs, with general direction from the Center's Research Administrative Manager and Director. Training programs currently include NIH T32 Post-doctoral Fellowships, NIH R25 Research Education Programs, medical student training, and short-term volunteer opportunities.


The program manager is accountable for meeting programmatic milestones, executing sponsored program deliverables, facilitating regular communication with key stakeholders, and coordinating institute logistics. They are expected to develop and monitor program budgets, implement marketing and communication strategies, and track trainee engagement, all for review by leadership team members and sponsor stakeholders. The Program Manager must be highly organized, have an attention to detail, and be capable of managing the logistics of multiple projects and events simultaneously. They will ensure the success of the Centers' research training programs and educational experiences.



PRINCIPAL DUTIES AND RESPONSIBILITIES:



Responsible for managing day-to-day program logistics including creating/ implementing /monitoring / updating program plans; facilitating meetings with appropriate parties; tracking tasks to ensure timelines are followed and planned milestones are attained; coordination of progress reporting; and resolving or escalating issues to leadership in a timely manner.


Administrative responsibilities for the role include:

• managing program announcements to recruit trainees;


• administer application collection and review by programmatic faculty;


• convening executive advisory boards to set annual goals and update curriculum;


• scheduling workshops and annual research institutes;


• implementing attendees/scholar data collection and program evaluation tools.

Sponsored program responsibilities include:

• program budget tracking in alignment with NIH and institutional policies;


• expense reporting in alignment with NIH and institutional policies;


• tracking trainee/fellowship costs (e.g. stipends, travel, tuition costs);


• coordination of annual sponsor progress reports (e.g. NIH RPPR);


• tracking trainee/scholar outcomes from each program.

Event planning includes responsibilities as the administrative lead for multi-day training events (in-person and virtual), including but not limited to:

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  • Preparation of course agendas, presentations, and other training materials.
  
  
  • Coordination of event support services with vendors and venues.
  
  
  • Provide attendee customer service by soliciting and responding to event-related questions and feedback, and providing on-site support during events.
  
  
  
  

• Handle additional tasks or special projects as assigned by leadership to support the Center for Aging and Serious Illness.

SKILLS / ABILITIES / COMPETENCIES REQUIRED:

• Effectively interface and communicate with leadership, researchers, support staff, and other internal and external stakeholders.


• Establish and maintain collaborative relationships and serve as a resource for both internal and external stakeholders, participants, and community members.


• Create and maintain communication systems necessary to ensure effective communication with internal and external audiences for ongoing educational programming and individual events.

• Personal and team time management.


• Ability to prioritize work within specific timeframes to meet deadlines.


• Ability to successfully manage numerous tasks simultaneously.


• Practical problem-solving and ability to move forward in a fast-paced environment.


• Excellent oral and written communication.


• Demonstrated attention to detail.


• Strong customer service skills.


• Team player and effective individual contributor.


• Proficiency with Microsoft Office Suite, collaboration, and project management applications (e.g. Airtable, Smartsheet).

WORKING CONDITIONS:

• Fast-paced and dynamic academic research hospital setting.


• Typical work hours are Monday through Friday, but vary occasionally based upon individual event demands, up to and including periodic evenings and weekend days.


• MGH Main Campus, but periodic travel to other program locations will be necessary.


• Temporary telecommuting options are available, however primarily onsite work is expected.

FISCAL RESPONSIBILITY:

• Develop and implement training program budgets with the Center Director and Research Administrative Manager.


• Maintain expense tracking throughout sponsored program periods.

Qualifications

QUALIFICATIONS:

• Master's degree preferred. Bachelor's Degree, plus 3-5 years of project management experience required.


• Institutional Research Training Grant coordination experience is highly desirable.

EEO Statement

MassachusettsGeneral Hospital is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, wechoose to lead. Applications from protected veterans and individuals withdisabilities are strongly encouraged. Apply Now