Indexing Specialist at FedPoint in Portsmouth, New Hampshire

Job Description:

FedPoint

Now Hiring: Indexing Specialist! Are you detail-oriented with a knack for organization?

FedPoint is seeking a dynamic Indexing Specialist to join our team and play a crucial role in the distribution of work across all programs. As an Indexing Specialist, you'll be responsible for identifying work types, enrolling individuals, and accurately entering case details. This position offers the opportunity to work across various lines of business and provide essential support to our Operations team.

Responsibilities:

Review and distribute incoming mail, email, and faxes, assigning work to the appropriate business unit.

Process misdirected items returned by business users, ensuring proper routing or facilitating rescan if necessary.

Collaborate with all operation groups to ensure proper workflow for incoming documents.

Monitor incoming volumes by source, identifying potential system issues and collaborating with IT to resolve.

Process transactions in iCare, BENEFEDS, Goldmine, or Web Application as needed to support Operations.

Review and approve documents for complete information to ensure proper processing.

Assist in training and developing documentation as needed.

Perform ad-hoc projects and assignments as requested.

Requirements:

High school diploma or equivalent required.

2+ years' experience within insurance operations preferred.

Proficiency in various desktop applications such as Microsoft Excel, Word, and SharePoint preferred.

Skills and Competencies:

Excellent organizational, analytical, and decision-making skills.

Proven ability to communicate effectively with internal customers.

Ability to balance multiple tasks and work as part of a team or independently.

Clear understanding of time-sensitive deadlines and ability to complete tasks within those deadlines.

High degree of problem-solving ability and sense of ownership.

Must be able to work independently as well as be team-oriented.

Join us and become an integral part of our team, where your contributions will make a meaningful impact on our operations. Apply now to embark on a rewarding career journey with us!

Why Join Us?

Our mission is to grow and modernize insurance and benefits programs for federal agencies, military service organizations, insurers, and other select clients and partners by providing customized administrative services, well-designed and secure platforms, and an exceptional experience for customers.

At FedPoint, we offer a dynamic work environment where innovation and collaboration are encouraged. You'll have the opportunity to make a significant impact while honing your administrative skills and advancing your career.

Location: Our office is located in Portsmouth, NH. This is a HYBRID position: 2 day in office.

In addition to working for a company with great people and an excellent reputation, what’s in it for you?

• Generous 401k plan: 100% match of employee's contribution, up to a maximum of 6% salary, vests immediately.
• Lots of paid time off: 3 weeks’ vacation, 7 sick days, 3 personal days, and 12 paid holidays!
• Competitive benefits include health, dental, vision, disability, life, legal, flexible spending account (FSA) and Health Savings Account (HSA) options.
• Tuition reimbursement program to support career goals.
• Corporate giving and matching gifts program.
• Volunteer program: Paid time off to volunteer and company-organized volunteering opportunities.
• A wide variety of personal, professional, and career development programs.
• Comprehensive wellness program offering a variety of resources and activities to help support your well-being in the following areas: career, financial, mental, emotional, physical, social and community.

FedPoint is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. If you’d like to view a copy of the company’s affirmative action plan, policy statement or have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please call (603)433-4500. Equal Employment Opportunity Posters

PI239344353

Salary:

$17.00

Apply Now