Information Technology (IT) Specialist; 10-Mortgage Operations; 4/9/2024 at Texana Bank National Association in Keller, Texas

Job Description:

Job Summary: The Information Technology Specialist role will provide daily hands-on support of systems and applications under the direction of the Director of IT.

Essential Functions:

• Administer end-user support and customer service as a team member of the IT Help Desk.
• Perform hardware and software troubleshooting on Windows PCs
• Active Directory account administration and password management.
• Execute technical instructions related to installing Windows operating systems and end user apps.
• Assist in documenting processes, procedures, and IT training.

Required Skills:

• Troubleshoot applications on Windows 10 or Windows 11 systems (virtual and physical).
• Analyze and resolve computer operating systems and software malfunctions.
• Respond to service requests in a timely and proactive manner.
• Create documentation and checklists related to the job at hand.
• Effectively communicate, both written and verbal, with the team and customers
• Apply organizational methods and practices to manage workload effectively and efficiently.
• Cross-train others, as needed.

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