Computer Technician Supervisor at Triton College in River Grove, Illinois

Job Description:

Posting Number:

S00245P

Computer Technician Supervisor

Hourly

Information Technology

Essential Function:


Provide support & troubleshoot all desktop computer related problems from assessment to resolution, including onsite technical support to assist end users in operations, and use of Audio Visual (A/V) and computer equipment. This includes projectors, screens, computer peripherals, control systems and video conferencing, as well as occasional small staging and event set ups to include external microphones, mixing boards, laptops, speakers, portable screens, pipe and drape, and well as other random equipment. Provide leadership of other hourly personnel.

Qualifications:

• Preferred: Associate's degree or equivalent from two-year College or technical school, or equivalent combination of education and experience.


• 2 to 3 years technical experience preferred.


• Strong customer service skills.


• Preferred: CompTIA A+ or equivalent certification.


• Prefer experience with: Microsoft Office Suite, network environment experience, Windows based operation systems, and mobile based hand-held devices.


• Apple experience a plus.


• Exceptional internal and external customer service skills.


• Strong attention to detail and deductive reasoning skills.


• Strong documentation skills.


• Experience using helpdesk ticketing systems.


• Knowledge and experience with A/V equipment in meeting/conference room formats.


• Computer Skills to include setup with A/V equipment with both PC and Laptops.


• Good Communication Skills - written, verbal (phone and face-to-face).


• Good Organizational Skills.


• Must have valid Driver's License.


• Must be able to lift 30-40 pounds unassisted.


• Must be able to bend, stoop, crouch, kneel, climb, reach, pull, push, grasp, lift, and stand for periods of time.

Responsibilities:

• Reimage PCs/Macs and install and configure them as directed by senior technicians.


• Close and/or open trouble tickets, while following proper guided protocols.


• Maintain records/inventory related to computer equipment (PC/ iMAC's) including procuring the use of licenses/registration.


• Ensure equipment is in working order and in proper placement.


• Provide A/V Support to Electronic classrooms and conference rooms as needed or requested.


• Assist with ongoing documentation of processes and procedures.


• Maintain inventory list of equipment and security of all equipment that is worked on.


• Perform routine preventive maintenance and inspections on all copier, printer, and computer equipment.


• Quickly adapting to new processes and procedures in a fast-paced environment.


• Diagnostics and troubleshooting of AV/Computer equipment and installations.


• Assist installation and service on replacement of consumables such as projector lamps, amps, and other A/V equipment.


• Assist installation and service on replacement of computer equipment.


• Provide service for electronic/Smart Board classrooms, computer labs, and conference/events and all related tasks associated with said locations.


• Conveying technical issues and material to non-technical people.


• Assist full time staff, including leadership of other hourly personnel as assigned.


• Other related tasks and duties as assigned by the Director of Information Technology.

09/12/2023

• Rate of pay of $20.50 per hour.


• Official transcripts required prior to employment (if applicable).


• Recommended hire will be subject to pre-employment screenings.


• Triton College is an AA/EOE.


• Schedule: Hourly up to 28 hours per week, weekday afternoons-evenings and Saturdays might be required. Schedule to be negotiated.

https://jobopenings.triton.edu/postings/1378