Parts and Service Sales Representative at Sudden Service, Inc. in Chesapeake, Virginia

Job Description:

Taylor Sudden Service provides exclusive worldwide distribution of genuine Taylor OEM parts and forklift service for equipment designed, manufactured, and marketed by Taylor Machine Works, Inc. Backed by a network of parts and service centers, nationwide dealer support organizations, and factory-trained service technicians, SSI is committed to providing the best parts and service support in the industry. We offer training schools for our service technicians on a regular basis, ensuring the best possible service to Taylor Machine Works' customers. Sudden Service, INC (SSI) is a subsidiary of the Taylor Group of Companies, a third-generation family-owned business based in Louisville, MS since 1927.



Duties/Responsibilities:

• Generates sales to customers for parts, assemblies, truck rebuilds, used parts, and vision plus.
• Acts as a liaison between Taylor Machine Works and the customer. Helps resolve any problems the customer feels he/she has with receiving parts, quality of work performed by serviceperson, quality of rebuilt components, invoicing, and any other problems necessary to maintain rapport with the customer.
• Quotes service in the field and works with all customer relations.
• As directed by stocking list from the Manager of Inventory Control, keeps the rolling warehouse stocked with parts and rotating parts with turning inventory.
• Manages and reports to customer details of their comprehensive preventative maintenance plan.
• Provide a detailed call report to the Sudden Service Manager weekly to discuss customer concerns and demands in the field.
• Communicates twice daily with the direct parts representatives passing on any information or parts orders.
• Make constant recommendations and suggestions for merchandising programs and the benefits of preventative or full maintenance agreements.
• Maintains and submits accurate and timely vehicle expense reports and personal expenses.