Customer Service Representative at The Judge Group Inc. in Marlborough, Massachusetts

Job Description:

Location: Marlborough, MA

Salary: $20.00 USD Hourly - $22.00 USD Hourly

Description: Our client is currently seeking an Information Center Customer Service Representative (CSR) to join their team.


All qualified candidates may reach out directly to JLUKAS@JUDGE.COM for immediate consideration.


As a CSR, you will play a pivotal role in providing exceptional service to customers through various communication channels, including phone, email, and chat. Your responsibilities will include processing transactions, resolving complex issues, and understanding and explaining a full range of banking products and services.



Responsibilities:

• Effectively communicate with both internal and external customers, identifying their needs and resolving complex issues via telephone and electronic means.


• Perform a variety of transactions, including teller transactions, account withdrawals, and balancing duties.


• Build positive rapport with diverse personalities, maintaining a professional attitude.


• Navigate multiple computer applications while assisting customers.


• Understand and recommend the best products/services to meet customer needs.


• Interact with customers via phone, chat sessions, and email.


• Respond to customer inquiries promptly.


• Demonstrate expertise in online and mobile banking technology.


• Identify and report fraud occurrences.


• Provide online banking assistance, including password resets and bill pay.


• Assist with loan applications and inquiries.


• Meet call center performance metrics.


• Contribute process improvement ideas.


• Protect customer information and comply with regulations.

Qualifications:

• High School Diploma required.


• 1-3 years of customer service experience, preferably in banking or financial services.


• Intermediate technology skills, fluency in Windows Operating Systems, and Microsoft Office proficiency.


• Strong communication, multitasking, and problem-solving abilities.


• Availability for extended hours and weekends.

This opportunity includes a flexible REMOTE work schedule, with in-office attendance required only on Wednesdays.


Should the role pique your interest, please apply now!

Contact: jlukas@judge.com


This job and many more are available through The Judge Group. Find us on the web at www.judge.com Apply Now