Business Systems Analyst (Salesforce) at The Judge Group Inc. in Chicago, Illinois

Job Description:

Location: REMOTE

Salary: $35.00 USD Hourly - $39.00 USD Hourly

Description:

Business Systems Analyst (Salesforce)



Fully Remote (CST hours)



Long-term contract (W2)




JOB DESCRIPTION



About the Role


As a Business Analyst, you will work within a global team, spanning various time zones and ensure excellent customer service. In this role, you will partner closely with our internal Business Technology group and our Support teams to maintain and enhance our systems and tools largely powered by Salesforce.com.

We need a self-starter who can learn quickly, drive deliverables, and take pride in ensuring that the customer and analyst experience is always kept at the forefront.



Key Areas of Responsibilities:


• Reimagine how customer support can improve customer experience and identify opportunities for technology improvements that lead to best-in-class customer service.

• Plan, prioritize, and lead the delivery of systems on the Support roadmap to meet Support strategy and business needs.

• Assume the role of product owner in scrum team (s) ensuring business requirements documentation, user story readiness, backlog grooming, user acceptance testing, and release planning.

• Work and collaborate cross-functionally with business technology, environments, services, and product teams to prioritize requirements and define the delivery roadmap.

• Troubleshoot and triage reported system issues and work with the business and business technology to find viable solutions and facilitate resolution of issues.



About You



Basic Qualifications


• 3+ years of Business Analyst experience, preferably supporting enterprise-sized organizations.

• 2+ years' experience working with Salesforce.com Service Cloud.

• 1+ year experience with agile development processes.

• Ability to be flexible, multi-task, and get things done in a fast-paced and constantly changing environment.

• Previous experience providing technical/customer support.



Other Qualifications


• Bachelor's degree, or equivalent, and relevant working experience.

• Familiarity with Coveo and Adobe Experience Manager (AEM) is a plus.

• Salesforce certification is a plus.

• Proficiency with JIRA and Confluence is a huge plus.

Contact: skhan@judge.com


This job and many more are available through The Judge Group. Find us on the web at www.judge.com Apply Now