Outreach Lab Lead, Outreach Operations, First Shift at UC HEALTH LLC in West Chester, Ohio

Job Description:

Outreach Lab Lead, First Shift, Outreach Operations Department

UC Health is hiring a full-time Outreach Lab Lead for the outreach operations department for first shift at University of Cincinnati Medical Center.

The Outreach Lab Lead performs all activities within the Patient Service Centers of the Outreach Laboratory Service, including registration of patients in ALAB, collection of blood and other specimens, performance of required pre-analytic processing, client profile set-up and maintenance, client services and problem-solving, and other support functions to ensure the Center is ready to receive and care for patients on a daily basis. The Outreach Lab Lead acts as a resource for staff at these sites to help trouble shoot issues, answer questions, and make sure employees are rotating through each area.

About University of Cincinnati Medical Center

As part of the Clifton Campus of UC Health, Greater Cincinnati's academic health system, University of Cincinnati Medical Center has served Greater Cincinnati and Northern Kentucky for nearly 200 years. Each year, hundreds of thousands of patients receive care from our world-renowned clinicians and care team. Our experts utilize the most advanced medical knowledge and technology available, providing a level of specialty and subspecialty medical care that is not available anywhere else in Greater Cincinnati.

UC Medical Center is also home to medical breakthroughs- our physician experts conduct basic, translational and clinical research, leading to new therapies and care protocols, and connecting patients to the latest and most advanced treatments. UC Medical Center houses Greater Cincinnati's only Level I adult trauma center, which includes the right mix of specialist and medical resources available at a moment's notice for a wide variety of the most complex medical conditions and injuries.Education and Experience Requirements:

• Minimum Required: High School Diploma or GED


• Preferred: Associate's Degree


• Required: Phlebotomy Technician certification


• Minimum Required: 3 - 5 Years equivalent experience


• Preferred: 6 - 10 Years equivalent experience

Join our team as an Outreach Lab Lead in our outreach operations department and work alongside the best and brightest clinical teams collaborating toward our common purpose: to advance healing and reduce suffering.

Join our team to BE UC Health. Be Extraordinary. Be Supported. Be Hope. Apply Today!

About UC Health

UC Health is an integrated academic health system serving Greater Cincinnati and Northern Kentucky. In partnership with the University of Cincinnati, UC Health combines clinical expertise and compassion with research and teaching-a combination that provides patients with options for even the most complex situations. Members of UC Health include: UC Medical Center, West Chester Hospital, Daniel Drake Center for Post-Acute Care, Bridgeway Pointe Assisted Living, University of Cincinnati Physicians and UC Health Ambulatory Services (with more than 900 board-certified clinicians and surgeons), Lindner Center of HOPE and several specialized institutes including: UC Gardner Neuroscience Institute and the University of Cincinnati Cancer Center. Many UC Health locations have received national recognition for outstanding quality and patient satisfaction. Learn more at uchealth.com.

At UC Health, we're proud to have the best and brightest teams and clinicians collaborating toward our common purpose: to advance healing and reduce suffering.

As the region's adult academic health system, we strive for innovation and provide world-class care for not only our community, but patients from all over the world. Join our team and you'll be able to develop your skills, grow your career, build relationships with your peers and patients, and help us be a source of hope for our friends and neighbors.

UC Health is committed to providing an inclusive, equitable and diverse place of employment.Job Responsibilities

• Engages in population appropriate communication.


• Has knowledge of growth and development milestones and tasks.


• Gives clear instructions to patients/family regarding treatment.


• Involves family/guardian in the assessment, initial treatment and continuing care of the patient.


• Identifies any physical limitations of the patient and deploys intervention when necessary.


• Recognizes and responds appropriately to patients/families with behavioral health problems.


• Interprets population related data and plans care appropriately.


• Identifies and responds appropriately to different needs resulting from, unique psychological needs or those associated with religious / cultural norms.


• Performs treatments, administers medication or operates equipment safely.


• Recognizes and responds to signs/symptoms of abuse or neglect.


• Receives orders, reviews patient demographics, including insurance information using information in Epic, Centricity or information provided by patient.


• Completes registration and order entry into Horizon ordering tests per established protocols.


• For Medicare patients, performs ABN check; if needed, presents that ABN to the patient with explanations as to their options; assists patient to complete as needed.


• Answers the phone promptly in a courteous manner, identifying oneself to the caller. Uses proper pronunciation of medical terms.


• Completes all required department logs and documentation.


• Reviews Lab requisitions for completeness of information (ABN, ICD9, patient demographics). Resolves any problems identified in the appropriate manner.


• Handles phone requests with a minimum of call transfers.


• Performs filing


• Participates in the orientation of new hires in Outreach Laboratory Service.


• Prepares service center for daily activity: opens center in morning and secures at end of day; sets up draw sites; cleans and prepares for next day/shift; completes all paperwork, documentation.


• Facilitates the billing process by assuring all required information, forms have been completed.


• Coordinates workflow ensuring specimens, paperwork and documentation (medical record and billing) are handled in a timely manner.


• Acts as an on-site resource for specimen management, POC testing, knowledge of applicable policies and procedures, Customer Service and service recovery as well as support for the hospital and laboratory information systems all to facilitate smooth operation of day to day activities.


• Ensures that all personnel are adequately trained and are competent to perform their assigned duties, works closely with CSR Supervisor and Manager to be sure all staff are maintaining acceptable levels of performance.


• Assists in completing competency assessment, reports for daily operations, equipment maintenance and QA programs for all PSC's and staff.


• Provides assistance with such areas as scheduling, supply inventory, safety, performance improvement, input for performance reviews, special projects and support in the absence of the supervisor or manager.


• Serves as a communication link between the Outreach Staff, Manager and Supervisors and provides assistance to Outreach Manager and Supervisor by performing all other duties as assigned.


• Consistently demonstrates excellent customer service in working with both patients and clients.


• Handles problems in a timely, appropriate manner resolving patient and/or client issues. If unable to resolve, contacts appropriate resource for assistance.


• Is able to troubleshoot problems.


• Develops and maintains physician/office profiles, preferences, including updating contact information. Initiates profiles for new physicians/offices.


• Investigates, clarifies ambiguous test orders with ordering physician or main lab.


• Performs venipunctures and other types of specimen collection as needed


• Performs POC testing as needed


• Follows established collection and patient identifier protocols.


• Policies and procedures are reviewed in a timely manner.


• Mandatory continuing education modules are completed within the established time frame without individual reminders.


• Technical competencies are completed within the established time frame without individual reminder.


• Follows safety policies and procedures in all phases of specimen collection, transportation and processing.


• Accounts for all work; completes logs as applicable to assure sample integrity and minimize lost samples.

Job Responsibilities

• Engages in population appropriate communication.


• Has knowledge of growth and development milestones and tasks.


• Gives clear instructions to patients/family regarding treatment.


• Involves family/guardian in the assessment, initial treatment and continuing care of the patient.


• Identifies any physical limitations of the patient and deploys intervention when necessary.


• Recognizes and responds appropriately to patients/families with behavioral health problems.


• Interprets population related data and plans care appropriately.


• Identifies and responds appropriately to different needs resulting from, unique psychological needs or those associated with religious / cultural norms.


• Performs treatments, administers medication or operates equipment safely.


• Recognizes and responds to signs/symptoms of abuse or neglect.


• Receives orders, reviews patient demographics, including insurance information using information in Epic, Centricity or information provided by patient.


• Completes registration and order entry into Horizon ordering tests per established protocols.


• For Medicare patients, performs ABN check; if needed, presents that ABN to the patient with explanations as to their options; assists patient to complete as needed.


• Answers the phone promptly in a courteous manner, identifying oneself to the caller. Uses proper pronunciation of medical terms.


• Completes all required department logs and documentation.


• Reviews Lab requisitions for completeness of information (ABN, ICD9, patient demographics). Resolves any problems identified in the appropriate manner.


• Handles phone requests with a minimum of call transfers.


• Performs filing


• Participates in the orientation of new hires in Outreach Laboratory Service.


• Prepares service center for daily activity: opens center in morning and secures at end of day; sets up draw sites; cleans and prepares for next day/shift; completes all paperwork, documentation.


• Facilitates the billing process by assuring all required information, forms have been completed.


• Coordinates workflow ensuring specimens, paperwork and documentation (medical record and billing) are handled in a timely manner.


• Acts as an on-site resource for specimen management, POC testing, knowledge of applicable policies and procedures, Customer Service and service recovery as well as support for the hospital and laboratory information systems all to facilitate smooth operation of day to day activities.


• Ensures that all personnel are adequately trained and are competent to perform their assigned duties, works closely with CSR Supervisor and Manager to be sure all staff are maintaining acceptable levels of performance.


• Assists in completing competency assessment, reports for daily operations, equipment maintenance and QA programs for all PSC's and staff.


• Provides assistance with such areas as scheduling, supply inventory, safety, performance improvement, input for performance reviews, special projects and support in the absence of the supervisor or manager.


• Serves as a communication link between the Outreach Staff, Manager and Supervisors and provides assistance to Outreach Manager and Supervisor by performing all other duties as assigned.


• Consistently demonstrates excellent customer service in working with both patients and clients.


• Handles problems in a timely, appropriate manner resolving patient and/or client issues. If unable to resolve, contacts appropriate resource for assistance.


• Is able to troubleshoot problems.


• Develops and maintains physician/office profiles, preferences, including updating contact information. Initiates profiles for new physicians/offices.


• Investigates, clarifies ambiguous test orders with ordering physician or main lab.


• Performs venipunctures and other types of specimen collection as needed


• Performs POC testing as needed


• Follows established collection and patient identifier protocols.


• Policies and procedures are reviewed in a timely manner.


• Mandatory continuing education modules are completed within the established time frame without individual reminders.


• Technical competencies are completed within the established time frame without individual reminder.


• Follows safety policies and procedures in all phases of specimen collection, transportation and processing.


• Accounts for all work; completes logs as applicable to assure sample integrity and minimize lost samples.

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