Customer Service Associate II at Ademco Inc. in Orange, California

Job Description:

JOB DESCRIPTION

ADI, part of Resideo Inc, is North America's leading wholesale distributor of security and low-voltage. We are passionate about helping customers prosper in this exciting and growing marketplace. We understand the business of customer service but more importantly, we understand that our people are our greatest asset. We take pride in having the largest and most well-trained team of sales and technical professionals which make us an indispensable partner to our customers. Are you ready to be the reason we are considered the best in the industry? Apply today and learn more about our culture of performance, customer service, employee development, and endless opportunities. This position is not eligible for US visa sponsorship.

ADI Global Distribution, is hiring a Customer Account Specialist to join our growing team! You will be responsible for entering sales orders and quotes, providing customer service, and supporting the ProAV sales team to ensure a positive customer experience.

JOB DUTIES:

• Process and submit customer orders and quotes in ERP system
• Interact and consult with customers on orders and service requests
• Confirm inventory in stock and determine best shipping methods
• Investigate order status and provide ETA information to customers
• Establish positive relationships with customers to ensure satisfaction and retention
• Demonstrate behaviors that support core values of the organization
• Participate in team meetings, training, and ongoing personal development
• Participate in a fun and inclusive work environment

• High School Diploma
• 1+ years customer service experience

• Associates or bachelor's degree
• 3-5 years of relevant work experience in customer service or sales support role
• Experienced Salesforce or other CRM experience a plus
• Experienced with AV Engineering, AV Products Sales & Services a big plus
• Strong verbal and written communication skills
• Time management skills to prioritize and meet deadlines
• Reasoning and problem-solving skills
• Soft Skills of emotional intelligence
• Proficiency in Microsoft Office Applications including Excel, PowerPoint, and Word

• Medical, Dental, Vision, Commuter Benefit, Pet Insurance and 401k participation from Day 1
• 2 weeks' accrued vacation time in years 1 and 2, and 3 weeks starting in year 3
• 12 paid holidays each year
• Employee discounts on company products and other retail/service providers
• In compliance with applicable law, Resideo provides a reasonable range of compensation for roles that may be performed in California. Actual compensation is influenced by various factors, including, but not limited to, skills, experience, the specific office location, and pay differences based on the local labor market. The expected base salary range for this role in Orange is $35,5300 - $59,335

ABOUT US

Resideo is a leading global provider of critical comfort and security solutions primarily in residential environments and distributor of low-voltage electronic and security products. Building on a 130-year heritage, Resideo has a presence in more than 150 million homes, with 15 million systems installed in homes each year. We continue to serve more than 110,000 professionals through leading distributors, including our ADI Global Distribution business, which exports to more than 100 countries from more than 200 stocking locations around the world. Resideo is a $5.0 billion company with approximately 13,000 global employees. For more information about Resideo, please visit www.resideo.com.

At Resideo, we bring together diverse individuals to build the future of homes. Resideo is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. For more information on applicable U.S. equal employment regulations, refer to the \"EEO is the Law\" poster, \"EEO is the Law\" Supplement Poster and the Pay Transparency Nondiscrimination Provision. Resideo complies with applicable equal employment laws in all countries where we do business. For more information on how we process your information in the job application process, please refer to Recruitment Privacy Notice. If you require a reasonable accommodation to apply for a job, please use Contact Us form for assistance.ADI Global Distribution, is hiring aCustomer Account Specialist to join our growing team! You will be responsible for entering sales orders and quotes, providing customer service, and supporting the ProAV sales team to ensure a positive customer experience.