Courier Specialist at Epiq Global Business Transformation Solutions, LLC in Duluth, Georgia

Job Description:

It's fun to work at a company where people truly believe in what they are doing!

Job Description:

The Courier Service Specialist position provides critical client support ensuring packages are delivered throughout the corporate campus. This task is a done with an "Epiq Experience" approach to ensure client satisfaction.

Responsibilities:

• Process incoming and outgoing mail


• Perform scheduled mail sweeps / runs


• Deliver large parcels including FedEx, UPS and copy paper


• Use computer based system to log all incoming packages 


• Distribute incoming U.S. and interoffice mail to appropriate clients / areas 


• Provide superior customer service 


• Resolve / troubleshoot routine issues and refer more complex issues to Lead or Manager 


• Cross train in various department functions 


• Organization and upkeep of satellite mailroom


• Data capture for monthly reporting

Requirements:

• High School Diploma or equivalent


• Minimum of 1 year professional level work experience


• Previous experience in a client service oriented field preferred


• Willingness and ability to learn new skills be personable, articulate, knowledgeable and professional in presenting oneself in a professional setting


• Ability to learn skills quickly


• Ability to drive a Ford 450 12ft. cube truck or be willing to learn


• Flexibility in dealing with simultaneous projects


• Attention to detail


• Ability to function with a high level of patience, tact and diplomacy in handling any "complaint" situations


• Ability to lift or move 40 lbs. or greater


• Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 100lbs


• Ability to walk, bend, kneel, stand, and/or sit for an extended period of time


• Manual dexterity required for operating office machinery (phone, copy machines, & etc)


• Working knowledge of Microsoft products pertaining to the specific position including but not limited to Outlook, Word, and Excel etc


• Reading, writing, and arithmetic skills required


• Visual acuity


• Able to convey information and ideas through speech in ways that others will understand


• Able to speak clearly so listeners understand, identify and understand the speech of another person


• Excellent organizational skills


• Strong initiative required; ability to work independently with minimal direct supervision

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request.  Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.