Service Router/Dispatcher at Blades of Green in EDGEWATER, Maryland

Job Description:

Overview:



At Blades of Green, our culture is vital to our success. One of the most important statements we live by is "One Team". As a Same Day/Next Day Router, your responsibility is to communicate effectively throughout the day with technicians to make them aware of any schedule or route changes and ensure, to the best of your ability, technicians get back to the shop at the end of the day around the same time. The position requires someone who is solutions oriented, great at building interpersonal relationships, who can solve problems, and think "outside the box". This role is critical to the overall efficiency of the Production department, and attention to detail is a must. As a Same Day/Next Day Router you can expect to work at least 40 hours per week, Monday through Friday (shifts range from 6:30 AM - 6:00 PM), with at least one Saturday shift per month.


Responsibilities:

• Scheduling clients for their interior pest appointments, including calling and communicating with clients in a manner which meets our customer service standards.


• Create or maneuver routes between technicians to ensure that client's needs are met, and that service is delivered according to the company's guidelines in the most efficient manner.


• Troubleshoot with technicians who may encounter a routing related issue throughout the day.


• Take inbound calls to support the client service and sales departments.


• Support the routing team by assisting with other administrative tasks, as needed, such as call aheads, need permission list, text aheads, etc.


• Properly document client interactions in CRM to keep a detailed record of service-related notes and other details that might be needed for historical purposes.


• Other duties as assigned by management.

• Proficiently use multiple software programs for business-critical tasks (email, document management, phone system, testing platform, CRM, etc.)


• Works well under pressure.


• Strategic problem solver.


• Willing to participate in continuous training and professional development.


• Active participant in company initiatives.


• Data mining and auditing.


• Make recommendations for process improvements.


• Strong organizational skills.


• Ability to prioritize and multi-task.


• Excellent communicator (verbal, nonverbal, and written).

• Starting range of $18-$22/hour


• Health, Vision and Dental Insurance


• Paid Time Off


• Sick Leave


• Nine Paid Holidays


• Employer Paid Short Term Disability


• Life Insurance


• 401K + Company Match