Oldcastle APG, a CRH Company, is the leading provider of outdoor living solutions in North America with an award-winning portfolio that enables customers to Live Well Outside. Inspiring endless possibilities with enduring performance, its collection of premier building products create inviting outdoor spaces where people connect, reflect and recharge. The manufacturer's signature brands include Belgard® and Echelon® hardscape and masonry materials; Barrette Outdoor Living® and MoistureShield® fencing, decking and railing; Sakrete® and Amerimix® packaged concrete and mortar; Techniseal® sands, jointing technologies and surface protectors; PebbleTec® pool finishes; plus popular brands of landscape and gardening materials.
Job Summary
As an Oldcastle Customer Service Representative, you will work with internal and external customers to answer product, billing and delivery questions in a fast-paced manufacturing environment.
Essential Duties and Responsibilities
This position is responsible for ensuring the highest level of customer satisfaction by providing support, guidance, proper follow-up and resolution to customer inquiries or issues
Take sales orders from sales representatives and customers, enter orders into the system for billing and delivery
Assist customers with product questions, quotes, ordering, order tracking, complaints and problems
Categorize, file, and maintain ship ticket copies for audit purposes and file all customer records
Run credit card approvals and check approvals, retrieve needed information for the credit department
Accurately process phoned, faxed and emailed quotes and orders in accordance with cut off times
Document customer interactions and transactions
Data entry of fax, email and phone orders for production
Answer telephone promptly and transfer callers to appropriate departments
Provide assistance to all co-workers when needed
Requirements / Education / Experience
Must be able to multi-task with high attention to detail
Strong data entry ability with focus on detail and accuracy
Excellent communication skills, both verbal and written
Excellent phone skills with the ability to listen attentively to customer needs and concerns
Organized, self-starter with the ability to prioritized workload in a fast-paced office environment
Ability to work in a team environment
Must have computer experience and able to enter data
High School diploma or GED or equivalent in related experience
Basic math, organizational, and problem-solving skills
Verbal and written communication skills
Skilled in Microsoft Office suite
Bilingual in Spanish a plus
Preferences
Ability to think independently while successfully functioning in a team environment, with a proven track record of contributing toward team goals
What CRH Offers You
Highly competitive base pay
Comprehensive medical, dental and disability benefits programs
Group retirement savings program
Health and wellness programs
A diverse and inclusive culture that values opportunity for growth, development, and internal promotion
About CRH
CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of large international organization.
If you're up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!
Oldcastle APG, a CRH Company, is an Affirmative Action and Equal Opportunity Employer.
EOE/Vet/Disability--If you want to know more, please click on this link.
Date: Apr 10, 2024
Nearest Major Market: Lakeland
Job Segment: Data Entry, Outside Sales, Administrative, Sales